2 of 2 Permanent ITIL Jobs in Shrewsbury

with technical teams to ensure effective resolution of incidents, changes, and problems within the Microsoft ecosystem Drive a culture of continual service improvement using ITIL best practices Produce service performance reports, dashboards, and insights using Microsoft tooling where possible Build strong relationships with customers and internal technical stakeholders Ensure cloud … scalability in mind What We’re Looking For Strong background in Microsoft 365, Azure, or broader Microsoft Cloud service delivery Solid understanding of ITIL frameworks and modern cloud service operations Experience managing escalations, service reviews, and cloud-based SLAs Excellent communication and stakeholder management skills Ability to work across cross ...

high-quality support Oversee service queues, ticket prioritisation, and escalations within a Microsoft Cloud environment Ensure effective handling of incidents, requests, and changes using ITIL best practices Drive improvements across tools, processes, and documentation Monitor KPIs, SLAs, and service quality, providing regular reporting to leadership Collaborate with Infrastructure, Cloud … Service Desk or technical support team Strong technical understanding of Microsoft 365, Azure, Intune/Endpoint Manager, and modern device management Solid grasp of ITIL frameworks and service management principles Excellent leadership, communication, and stakeholder-management skills Ability to analyse service performance and implement meaningful improvements Calm, structured approach ...