1 of 1 Permanent People Management Jobs in Shrewsbury

hands-on operational leadership with strategic oversight — optimising systems, refining patient pathways, and ensuring that every interaction reflects our clients' commitment to quality and compassion. Key Responsibilities Performance & KPI Management Own and monitor performance metrics across enquiry and patient support functions. Track daily dashboards and produce weekly reports for senior management. Achieve strong conversion rates and service-level performance. … met. Skills & Experience Proven experience managing a contact centre, sales support, or patient-facing team. Strong track record of delivering against KPIs and driving performance. Excellent leadership, coaching, and people-management skills. Background in healthcare, education, or another regulated sector is desirable. This role is ideal for an ambitious and results driven individual.to join a fast-growing organisation More ❯