1 of 1 Permanent Performance Metrics Jobs in Shrewsbury

to lead a high-performing team responsible for managing new enquiries and ongoing patient care. This role is pivotal in driving service excellence, improving patient experience, and delivering measurable performance results. You'll combine hands-on operational leadership with strategic oversight — optimising systems, refining patient pathways, and ensuring that every interaction reflects our clients' commitment to quality and compassion. … Key Responsibilities Performance & KPI Management Own and monitor performance metrics across enquiry and patient support functions. Track daily dashboards and produce weekly reports for senior management. Achieve strong conversion rates and service-level performance. Ensure prompt patient follow-up and timely communication throughout the care journey. Team Leadership & Culture Lead, motivate, and support the Patient Support Team More ❯