1 of 1 Permanent Customer Retention Jobs in Shropshire

We’re looking for a dynamic, strategic leader to shape and scale our clients Customer Success function — someone who’s passionate about building meaningful customer relationships, leading high-performing teams, and driving business growth through exceptional experiences.This is a remote role with some travel to client sites needed as and when required, paying a salary up to £100k … DOE. Duties: Design and implement a forward-thinking customer success strategy that drives product adoption, reduces churn, and fuels customer satisfaction, loyalty, and expansion. Inspire and grow a team of Customer Success Managers and Client Executives. Foster a high-trust, collaborative environment built on empathy, accountability, and a shared commitment to delivering impactful customer experiences. Champion … with key customers. Step in when necessary to support your team in navigating complex challenges and high-stakes opportunities Take responsibility for achieving team and company targets related to customer retention, renewal, and upselling. Lead regular customer reviews to assess satisfaction, identify opportunities, and drive action plans to improve customer experience and outcomes. Experience: You More ❯