6 of 6 Permanent Customer Service Jobs in Shropshire

Customer Service Coordinator – Join a Global Technology Leader 🚀 Are you an energetic and robust professional who thrives in fast-paced environments? We're seeking a dynamic Customer Service Coordinator to join a leading global technology company specialising in electronic test and measurement solutions. This is an excellent opportunity for an experienced customer service professional … to take on a challenging role managing complex outsource operations and customer relationships. Based at their modern facility in Telford, you'll be at the heart of their Global Services Organization, coordinating critical customer requirements and managing outsource partnerships. You'll work with cutting-edge technology solutions while ensuring exceptional customer service delivery. This role is … potential for extension. 🎯 What You'll Be Doing: Coordinate and prioritize outsourced work, providing regular updates to customers Prepare and send sub-contract quotations via internal sales systems Manage customer orders and respond promptly to queries with clear documentation Process new requests, issue service orders, and track supplier progress Collaborate with logistics to ensure timely processing and delivery More ❯

technically-minded Technical Support Operative to join our team and help our customers resolve product issues with confidence and care. If you’re passionate about technology, problem-solving, and customer service, this is your chance to make a real impact! As a Technical Support Operative, you’ll be the go-to expert for diagnosing and troubleshooting product software … chat, guiding them through solutions and escalating complex problems to internal teams when needed. You’ll be part of a fast-paced, collaborative environment where your technical skills and customer-first mindset will shine. What’s in it for you? · Competitive Salary · Up to 10% Bonus for performance · Holiday Benefits: 25 days holiday + public holidays, with a holiday … simultaneously What We’re Looking For: · Strong problem-solving skills with the ability to analyse information effectively · Excellent written and verbal communication skills · Ability to manage difficult or emotional customer situations with empathy · Enthusiastic and positive attitude · Strong work ethic and customer service orientation · Superior internet and computer skills · High technical aptitude and eagerness to learn new More ❯

1st Line IT Support | Telford | £25,000- £27,500|Permanent We are seeking a proactive and customer-focused First Line IT Support Analyst to join our client’s IT Service Desk team. In this role, you will be the initial point of contact for all IT-related issues, providing timely and effective technical support to ensure the smooth … the right person. Opportunity: Serve as the first point of contact for all IT support queries, via phone, email, and ticketing system Accurately log, track, and resolve incidents and service requests, escalating where necessary Provide technical support for a range of systems. Assist with user account setup, access permissions, and equipment configuration. Deliver a high standard of customer service while troubleshooting and resolving issues Contribute to documentation and continuous improvement of service desk procedures Personal Profile: Previous experience in a helpdesk or IT support environment. Excellent communication and interpersonal skills Strong problem-solving ability with a customer-first mindset For more information, please apply or contact Lois Barber. By responding, we will register you More ❯

Job Title: Unified Communications (UC) Support Engineer Location: Telford Salary: 26,000 per annum + Quarterly KPI Bonus Are you passionate about technology and customer service? Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving? We're looking for a motivated Unified Communications Support Engineer to join our support team in … Webex , iPECS , or similar Strong troubleshooting and diagnostic skills Excellent verbal and written communication with the ability to simplify technical concepts Experience using helpdesk/ticketing systems A collaborative, customer-first attitude and ability to stay calm under pressure Benefits Quarterly KPI bonus On-site parking Simplyhealth plan Access to our Employee Rewards Scheme Regular staff events and social More ❯

Job Title: Unified Communications (UC) Support Engineer Location: Telford Salary: £26,000 per annum + Quarterly KPI Bonus Are you passionate about technology and customer service? Do you have experience in telecoms, networking or Unified Communications and enjoy troubleshooting and problem-solving? We're looking for a motivated Unified Communications Support Engineer to join our support team in … Webex , iPECS , or similar Strong troubleshooting and diagnostic skills Excellent verbal and written communication with the ability to simplify technical concepts Experience using helpdesk/ticketing systems A collaborative, customer-first attitude and ability to stay calm under pressure Benefits Quarterly KPI bonus On-site parking Simplyhealth plan Access to our Employee Rewards Scheme Regular staff events and social More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security helps protect HMRC by demonstrating statutory compliance, responding to complex threats and ensure we maintain revenue to the state. In particular, inspiring public trust by protecting citizens' data and assets from harm. Our aims are: Protect HMRC from security risk. Defend against … security incidents. Improve customer service. Enhance HMRC security culture. HMRC Securitys vision is: 'Our vision is to equip HMRC with the tools, skills, capability, and experience to understand business risk, protect assets and deliver critical services to the UK." Key to delivering this vision is an Enterprise-wide Security Strategy that; Provides a stable base for good security decision … have additional accountabilities as the model is implemented. By joining HMRC Security, you will be a vital part of the UK Governments vision for creating a world class security service provided by expert security professionals. Job description HMRC recognise that the strategic security threat landscape is dynamic and the team responsibilities are growing in response. As Head of Security More ❯