3 of 3 Permanent Customer Service Jobs in Shropshire

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs) and More ❯

Proactive Personnel are recruiting on behalf of our long-standing client in Telford, who are looking for a Customer Support Engineer to join their team. Whats in it for you? Company events Company pension Gym membership On-site parking Private medical insurance Referral programme Salary: £24,500 - £26,000 per year Key duties and responsibilities will include: Handling and … prioritising tickets related to customer faults and achieving resolutions within agreed SLAs Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type Conduct diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting of service … with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with us Complete assigned daily tasks to ensure optimal network performance and end service for customers Conduct remote installations and be on hand to help train customers where needed Provide any technical support to field sales where complex help is required Provide cover More ❯

Service Delivery Team Leader Shrewsbury, Shropshire Permanent Full-time, Monday to Friday (occasional flexibility required/occasional Saturday cover) Starting Salary: £30,000 per annum (dependent on experience) Were recruiting for a full-time Service Delivery Team Leader to join a growing organisation based in Shrewsbury. This is a key role overseeing the coordination and quality of service delivery across multiple client pathways, ensuring a smooth, efficient, and compliant experience from initial engagement through to completion. Youll act as the first point of contact for service queries, manage bookings and reporting, and play a central role in maintaining performance standards. As the service portfolio expands, this role will evolve into a leadership position managing a … small team of Customer Services Advisors. Key Responsibilities Coordinate end-to-end service pathways from initial contact to completion, ensuring compliance with internal standards Manage bookings and follow-ups in line with capacity and service timelines Provide professional, accurate, and empathetic communication to clients and stakeholders Act as the escalation point for complex service queries requiring More ❯