IT Service Delivery Lead/Senior Service Manager
- Hiring Organisation
- Marstep Resourcing Solutions
- Location
- Whitchurch, Shropshire, West Midlands, United Kingdom
- Employment Type
- Permanent
- Salary
- £50,000
reward. Service Delivery Lead/Senior Service Manager Role Purpose The Service Delivery Lead is responsible for the day-to-day running, quality, and performance of the support function . This role exists to: Strengthen service delivery Relieve pressure on senior technical staff Provide a clear operational bridge between … main go-between for the Managing Director and the support team: Translate business priorities into operational action Provide clear feedback on risks, capacity, and performance 5. KPI & Performance Management Own and drive service KPIs, including: SLA performance Ticket ageing and backlog Escalation rates and repeat issues ...