4 of 4 Permanent Problem Management Jobs in Shropshire

passionate about keeping the customer at the heart of everything you do.Job descriptionA Senior IT Service Manager is responsible for delivering robust service management across multiple platforms, channels and cloud based services, ensuring service availability, performance and process maturity.We’re looking for experienced Senior IT Service Managers to join … need to be office based.Person specificationYour responsibilities will include, but not be limited to:Govern ITSM processes using ITIL 4 best practices.Oversee incident and problem management.Maintain accurate configuration and asset data.Provide change and release governance.Monitor performance and report on KPIs.Engage stakeholders across service teams.Drive continual service improvement initiatives.Ensure compliance ...

starting approach with evidence of identifying issues, shaping solutions and delivering improvements without heavy direction. Strong practical Azure experience, including Azure DevOps, Azure API Management or comparable API platform capabilities. Hands‐on expertise in Terraform, GitHub, GitHub Actions, CI/CD pipeline design, deployment automation and release support. Practical … knowledge of incident management, problem management, root‐cause analysis and operational readiness. Good awareness of Site Reliability Engineering principles, with the ability to apply them pragmatically to DevOps and platform improvement work. Experience improving observability through monitoring, logging, tracing, alerting, service‐health dashboards and actionable telemetry. Experience ...

manage service performance against SLAs, KPIs, and operational targets. Lead service review meetings and governance forums with clients and key stakeholders. Ensure effective management of major incidents, problems, risks, and service requests. Drive root cause analysis and continuous service improvement initiatives. Build and maintain strong customer relationships, acting … operations. Identify opportunities to enhance efficiency, reduce risk, and improve service quality. Required Skills & Experience Essential 7-12 years' experience in Service Delivery, Service Management, or related operational leadership roles. Experience managing services within a managed services or outsourced service environment. Strong client-facing experience, including stakeholder engagement ...

discover your potential.HMRC Chief Digital and Information Office (CDIO) is continuing to evolve its platform model, with greater emphasis on platform ownership, lifecycle management and consistent service delivery across complex technology estates.We are looking for an Associate Platform Owner to join Network Services, supporting the ownership and management … effective ownership and ongoing improvement of these platforms. The role helps connect day-to-day operational insight with longer-term platform health, lifecycle management, roadmap planning, risk management and continuous improvement.You will support Platform Owners in developing platform roadmaps, managing backlogs, gathering user insight and helping prioritise platform ...