1 of 1 Permanent Technical Support Engineer Jobs in Shropshire

Join a dynamic, forward-thinking tech team and elevate your support career! We're looking for a driven Tier 2 Technical Support Engineer to deliver expert help and make a real impact. Technical Support Engineer – Tier 2 Telford Head Office Full time, permanent … environment where ideas are encouraged, and progression is part of our DNA. The Role We're on the hunt for a skilled Tier 2 Technical Support Engineer to provide remote support, troubleshoot complex technical issues, and champion customer satisfaction. You'll be the go-to … for advanced technical problems, delivering timely, high-quality service within agreed SLAs. Key Responsibilities: Identify root causes and implement long-term solutions Troubleshoot and resolve complex Tier 1 escalations Support across software, hardware, and networking platforms Deliver remote cloud-based telephony installations Manage service upgrades and additional customer More ❯