1 of 1 Permanent Process Improvement Jobs in Skipton

the primary point of contact during major incidents and coordinate cross-functional teams (e.g., technical support, development, operations, and vendors) to address the issue. Oversee the post-incident review process, including documenting lessons learned and identifying areas for improvement. Provide on-call support for the Major incidents occurred outside core business hours. Analyse incident trends and identify underlying problems … post-incident reports to summarise the event and ensure knowledge sharing for continuous improvement. Ensure accurate and timely submission of Major Incident, RCA and Change reports to the stakeholders. Process Improvement : Continuously evaluate and improve ITSM processes. Stakeholder Management : Engage with senior management to report on incident status, impact, and recovery efforts. Collaborate with key stakeholders to ensure … colleagues to bring their true selves to Skipton. If you have a disability, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to discuss making reasonable adjustments to our processes for you. Please contact our Talent Acquisition team at . More ❯