1 to 25 of 27 DemandTrendPermanent Customer Engagement Jobs in Slough

day inside IR35 Duration: 12 months About the Role We are seeking an experienced Analytics Specialist to join our client's growing team and support the execution of their customer engagement strategy through impactful data analytics. This is a hands-on role where you'll collaborate closely with customer engagement teams to uncover actionable insights, enhance … campaign effectiveness, and help shape strategic decisions. Key Responsibilities Support customer engagement strategy execution through targeted data analytics. Partner with customer engagement teams to inform and refine campaigns. Perform customer segmentation and targeting based on performance insights. Measure and optimise campaign performance using advanced analytics tools. Develop performance reports and dashboards to track engagement … drive coordination and results. What We’re Looking For Minimum 5 years of experience in performance analytics, ideally in a cards or retail banking environment. Proven experience working alongside customer engagement and marketing teams. Strong background in campaign measurement, optimisation , and reporting. Expertise in customer segmentation and targeting based on data insights. Solid knowledge of data modelling More ❯

About Invoka Consulting Invoka Consulting is a London-based software consultancy specialising in Collaborative Work Management (CWM), Customer Relationship Management (CRM), and Business Intelligence (BI) solutions. We help organisations streamline operations, improve collaboration, and optimise customer engagement by leveraging cutting-edge software platforms. Our expert advisory and professional services empower businesses to achieve seamless digital transformation through … the implementation and adoption of best-in-class technologies. The Role: Customer Success Associate We are seeking a motivated and enthusiastic Customer Success Associate to join our team. This junior role is ideal for a recent graduate or someone with up to one year of experience looking to start their career in customer success within the SaaS … acting as a reliable point of contact and learning from experienced colleagues. You will gain hands-on experience working with leading global organisations, assisting with onboarding, adoption, and ongoing customer engagement to ensure success and satisfaction. Key Responsibilities: Support the Customer Success team in managing client relationships and day-to-day customer needs. Assist in monitoring More ❯

We are looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be … You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that … coach other team members — Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to relevant parties both formally and More ❯

Senior Customer Analyst – 7-Month FTC Up to £60,000 + Bonus + Benefits Watford – Hybrid (2–3 days a week in office) THE OPPORTUNITY This is a brilliant opportunity to join one of the UK and Europe’s most recognisable retail groups as they accelerate investment in customer analytics. With over 4,500 stores across nine markets … and a well-loved off-price model, this business combines scale with pace — and they’re now looking to better understand and serve their growing customer base. As a Senior Customer Analyst , you’ll join a collaborative, insight-hungry team tasked with uncovering what drives customer behaviour and using that to inform smarter marketing, better targeting, and … more profitable decision-making. If you're comfortable getting hands-on with large datasets, running strategic segmentation projects, and influencing the customer roadmap, this role will give you plenty of scope to make an impact — even on a short-term contract. THE ROLE: You’ll sit within a growing team focused on making customer data central to commercial More ❯

Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing website. The focus of the team … execution of A/B and MVT optimise product performance. Collaborate with the Data team on website analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify where improvements to the funnel can be made. Work closely More ❯

World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London . In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. … You will be responsible for facilitating engagement through webinars, workshops, and training, while also mentoring customers to foster self-sufficiency. Technical expertise will be essential in guiding customers through system and data architecture, integrating with cloud data warehouses such as Snowflake and Databricks; supporting the integration of external data sources, developing data models and ETL processes; to driving value … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer More ❯

World-leading, advanced data and analytics AI platform is searching for a Technical Adoption Consultant – EMEA as part of the EMEA Advanced Customer Enablement (ACE) program – to join their growing team in London . In this role, you’ll collaborate closely with customer teams to drive the adoption and successful implementation of the platform, from conception through delivery. … You will be responsible for facilitating engagement through webinars, workshops, and training, while also mentoring customers to foster self-sufficiency. Technical expertise will be essential in guiding customers through system and data architecture, integrating with cloud data warehouses such as Snowflake and Databricks; supporting the integration of external data sources, developing data models and ETL processes; to driving value … through dashboards or business applications. Integrating AI tools and LLMs to unlock valuable insights, optimise performance, and automate business processes will also be a part of this role. Responsibilities Customer Engagement and Enablement: Act as a trusted advisor for named customer accounts, ensuring they fully leverage the company’s AI and Data capabilities Collaborate with customer More ❯

on Experience + Bonus + Benefits About the Company We’re talking about a forward-thinking consumer finance business, delivering products that genuinely put customers in control. Innovative. Ethical. Customer first. No jargon. No unnecessary complexity. Just fair, transparent lending and smart, data led decision making. If you like the sound of shaping strategies that make a real difference. … ........ Read On . The Role We’re looking for a commercially minded Senior Analyst to join a collaborative analytics team, working at the heart of customer engagement and portfolio performance. The opportunity sits within an ‘Existing Customer Management’ analytics environment. This is a hands-on, data-driven role where you’ll shape strategies that deepen customer relationships, improve profitability, and reduce losses, all while keeping customer outcomes front and centre. Expectations • Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. • Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. • Take a ‘test and learn’ approach, challenging the status quo to find More ❯

but not exclusively, work in collaboration with a Client Executive on (an) existing client(s) to position, develop, and sell solutions that meet Client(s) business requirements and drive customer outcomes. The Business Developer will evangelize the Orange SVPs, Strategy, and Vision both to internal and external stakeholders. They will, when relevant, align and involve a peer BD when … development and transform into qualified opportunities Where applicable, closely collaborate with the European Sales Development Representatives (SDRs) to drive specific Outbound Lead generation campaigns Qualify and develop opportunities: Gather customer/business requirements and assess competitive landscape Set Commercial strategy to maximize chances to win or qualify out early in the process Engage with relevant customer stakeholders and …/or in collaboration with Client Executive Develop solutions with customer and partners in collaboration with Solution Leads and/or Experts. Lead and own the creation of proposals: Co-ordinate and steer the bid team to the winning design defined disruptive and agile commercial strategy Co-ordinate and steer the solutions team Define a disruptive and agile commercial More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: You’ll collaborate closely with the delivery team to prioritise new feature development and address customer feedback and issues. In this role, you’ll also mentor cross-functional colleagues, provide informal leadership across the team, and play an active part … program execution. You will represent product domain(s) to peers, managers and executives across the company and to external audiences and will be seen as a central point for customer understanding. Responsibilities Build deep customer insight and market awareness. Use data to guide decisions and measure success. Lead go-to-market planning and product transitions. Manage product lifecycle More ❯

the last three years, we have been the #1 seller of wholesale payment systems worldwide. At Volante, we are all about revolutionizing the world of Payments. Role Overview: The Engagement Manager serves as a critical bridge between Volante and our customers, focusing specifically on payment solutions . This role combines deep expertise in the payments industry with exceptional customer engagement, business analysis, and project oversight skills. The ideal candidate will ensure customer success by understanding their unique needs, driving the successful implementation and adoption of our products and services. Key Responsibilities: Client Relationship Management: Build and nurture strong, long-term relationships with key clients, acting as their primary point of contact for all project-related matters. … and Engineering teams to ensure client requirements are accurately understood and prioritized within the product roadmap. Project and Delivery Oversight: Support the full lifecycle of solution implementations, from initial engagement and scoping through successful delivery and post-launch support. Facilitate communication and collaboration between clients, internal product teams, engineering, sales, and support functions. Drive the resolution of delivery challenges More ❯

client is a leading technology company in the insurance sector, focusing on the transformation of specialty insurance through data, AI, and intelligent automation. The organisation is searching for a Customer Success Manager to enhance customer engagement and unlock substantial business value through their innovative platform. The Role & Impact As a Customer Success Manager, you will manage … portfolio of 15-20 accounts, guiding customers from onboarding through to renewal and expansion. You will be instrumental in defining success plans, tracking performance against KPIs, and ensuring high customer satisfaction. Your role will include running tailored workshops, facilitating strategic engagements, and collaborating with cross-functional teams to deliver excellence. Key Responsibilities: Manage the customer journey from onboarding … Collaborate with internal teams to ensure delivery excellence. Integrate solutions into customers' workflows, promoting adoption. Proactively engage to identify risks and growth opportunities. Skills & Experience: A strong background in Customer Success or related roles, with SaaS preferred. Knowledge of the insurance sector - ideally specialty or marine insurance lines. Strong commercial acumen having managed the full renewal process. Experience leading More ❯

execute the product roadmap, lead stakeholder prioritization, and manage the product backlog. Conduct competitive analysis and market research to ensure our solutions are innovative, relevant, and commercially viable. Lead customer discovery interviews and usability testing—both externally and internally—to ensure an exceptional user experience. Partner with global teams across research, design, sales, marketing, operations, and legal throughout the … to detail and the ability to balance strategic and tactical priorities. Experience leading cross-functional teams and engaging stakeholders at all levels, across cultures and time zones. Skilled in customer engagement and discovery practices. Commercially savvy with a growth mindset and a passion for innovation. Ability to translate complex ideas into clear epics and user stories. A creative More ❯

We're working with a high-growth HR tech company that's helping organisations transform how they support and develop their people. They’re now looking to hire a Customer Success Manager to join their team and play a key role in driving customer engagement, platform adoption, and long-term impact. This is a fantastic opportunity for … stakeholders to understand their goals, drive adoption of the platform, and ensure they see measurable results. You’ll act as a trusted advisor, using insights and data to inform engagement strategies, while collaborating internally to continuously improve the customer experience. They are looking for 2+ years in a Customer Success or Account Management role (ideally in HR More ❯

on all planning of revenue and supply forecast − Evaluate potential of new assets, developing a recommendation analysis and report − In collaboration with brand teams, inform and support the omnichannel customer engagement plan − Support brand teams with their digital marketing strategy − Lead on SFE with sales managers and BUD. Optimising use of OCE and effective use of Tableau reports … Experience in the pharmaceutical or dermo-cosmetic industries within multinational companies, with a preference for those who have experience in both sectors − Demonstrable knowledge of the external market and customer environment and the UK pharmaceutical industry/Consumer market − Good knowledge of marketing, business and compliance processes, incl. ABPI Code of Practice − Highly numerate and analytic skills with strong More ❯

of our digital solutions through the design and implementation of innovative web applications that enhance our data digital capabilities across various business functions, including Marketing, Supply Chain, Sales, and Customer Engagement. This role is transformation-funded and therefore has an expected end date of 31st December 2026 What are we looking for? A technical leader with 10+ years of More ❯

most uncompromising vehicles on the planet. From concept to global delivery, this brand has defied convention — and they’re just getting started. As the product range expands and the customer base grows worldwide, they’re looking for an Technical CRM Campaign Manager to help supercharge customer engagement across digital channels. The Role: You’ll be the go … to expert for the brand’s marketing automation platform — owning the build, management, and optimisation of campaigns and customer journeys. From smart segmentation to seamless data integration, you’ll ensure every message hits the right person, at the right time, with maximum impact. What You’ll Be Doing: Build, optimise and manage automated marketing journeys and one-off campaigns. More ❯

that help position Eaton as a thought leader and preferred partner on the most important power management challenges facing customers. This role will drive measurable and significant improvements to customer preference for Eaton and demand generation for strategic revenue-generating products (hardware, software and services) and will achieve these objectives by delivering tailored and engaging content to support customers … the development of the campaign strategy and work closely with field teams to drive campaign activation and optimization. Main Responsibilities: Differentiating Eaton with an integrated marketing strategy that build engagement and trust between Eaton and its customers in that segment across all relevant geographies. Development of integrated marketing campaigns that drive demand generation for strategic revenue-generating offers (as … defined by segment strategy teams) in the segment (hardware, software and services) Developing the campaign content and audience engagement strategy, as well as GTM approach (working closely with all relevant commercial and CoE leaders) Leading development of the segment message map and buyer journey maps (including definition of scenarios) Orchestrating development and continuous data-informed optimization of integrated campaign More ❯

AI Product Manager/Deployment Strategist to join our clients growing team in the UAE. In this role, you'll work at the intersection of AI product delivery and customer engagement — helping define, shape, and drive AI-powered solutions that address mission-critical challenges in finance, energy, and government sectors. You’ll collaborate closely with data scientists, engineers … and senior stakeholders to translate complex business needs into actionable technical solutions. As the voice of the customer, you’ll lead agile delivery cycles, ensure high-quality outcomes, and foster long-term relationships built on trust and impact. Key Responsibilities Define & Prioritize Features: Work with customers to identify high-impact problems and define AI-driven product features to address … them. Translate Business Needs: Convert customer requirements into clear technical specifications and use cases for internal teams. Lead Agile Delivery: Oversee agile sprints and project timelines, ensuring timely and high-quality solution delivery. Drive Adoption: Travel regionally to engage with users, onboard stakeholders, and gather direct product feedback for continuous improvement. Collaborate Cross-Functionally: Serve as the bridge between More ❯

software and payments company with a bold growth agenda. Backed by significant investment, we’re embarking on a company-wide Go-to-Market transformation —scaling our commercial capabilities, accelerating customer acquisition, and boosting recurring revenue. We’re looking for an experienced Programme Manager with a track record in delivering large-scale GTM or commercial transformations in the software/… SaaS space. This is a high-visibility role, working directly with the CEO and senior leadership to drive multi-workstream initiatives across Sales, Marketing, Customer Success, and Product. What You’ll Do Own and deliver the GTM transformation roadmap from planning to execution. Lead multi-function initiatives including demand generation, pricing strategy, sales enablement, automation tooling, and customer engagement programmes. Establish governance frameworks, track KPIs, and ensure board-level visibility. Influence C-level stakeholders and drive adoption of new processes, tools, and ways of working. Manage interdependencies, risks, and change impacts across the programme. What You’ll Bring 7+ years’ programme management, strategy consulting, or GTM operations in SaaS/software. Proven experience delivering commercial transformations More ❯

direct-to-consumer website. This senior role combines strategic leadership with hands-on execution, giving you the autonomy to shape the digital roadmap, drive commercial performance, and elevate the customer experience across multiple European markets. With full P&L responsibility, you will lead trading strategy, merchandising, and operational excellence to deliver sales growth, profitability, and market share. Why This … Merchandising & Range Planning Develop seasonal Open-to-Buy plans aligned to budget and growth objectives. Manage stock forecasting, allocation, and sell-through optimisation. Curate digital product assortments that drive customer engagement and loyalty. Marketing & Campaign Alignment Work with marketing teams to deliver an integrated commercial calendar. Balance full-price sales with strategic clearance and promotional events. Align brand … campaigns to maximise digital conversion. Digital Experience & Operations Lead UX/UI improvements to increase engagement and conversion. Oversee site merchandising, markdowns, and promotional activity. Use data analytics to optimise trading and customer experience. Strategic Projects Deliver omni-channel initiatives, operational upgrades, and platform enhancements to keep the business competitive. What We’re Looking For Senior digital commerce More ❯

Senior Salesforce Developer - Marketing Cloud Hybrid | London iO Associates is working with a well-established organisation delivering critical customer engagement and digital transformation programmes across the UK. This role is ideal for a skilled Salesforce Developer looking to take the lead on platform development, marketing automation, and team mentorship. You'll drive the evolution of the Salesforce and … Marketing Cloud platforms, ensuring best practices in development, integration, and testing. Alongside hands-on technical delivery, you'll guide junior developers, contribute to strategic planning, and support high-impact customer communications. What We're Looking For: Strong experience in Salesforce Marketing Cloud development (AMPscript, Automation Studio, Journey Builder, SQL). Salesforce Platform Developer certification. Leadership experience - team coaching, workload More ❯

objectives are delivered for the Home, Fabrics & Gifting categories in a timely manner. You will develop a trading strategy that at its heart is focused on providing the best customer experience to deliver online growth. Key Responsibilities Site Trading: Up-skill the wider business in all aspects of the digital customer journey for the category. Produce daily and … weekly trade reports and work closely with the Buying, Merchandising and Senior Digital Trade Manager to adjust strategies and activity accordingly. Review customer journeys to provide actions on problem journeys and how to optimise with current customer shopping behaviours. Web Optimisation & Content: Continually optimise digital touch points to improve efficiency and ensure customers have a reason to return … to the site, working with key stakeholders to ensure a seamless customer journey across all touch points. Maintaining website content, products and promotions in a manner that optimises the online customer journey and improves product views and add to bag rates. Ensure category initiatives and campaigns are executed across the site to the highest standard. Work with the More ❯

Job Title: Customer Success Manager (Spanish Speaking) Location London Hybrid: You will be required to be in the London or Reading office once a week Target Start Date: August 2025 Contract duration : 12 months Day Rate: Competitive (Inside IR35) Deloitte Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation … We require a proactive individual with excellent communication and analytical skills to manage a high volume of self-declaration style licensing reviews and cyber services across a broad SMB customer base. These reviews are designed to support compliance assurance and generate tailored insights based on industry benchmarks and customer segmentation. Using a technology-enabled model, you will engage … Bachelor's degree in a related field Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. Experience in software asset management (SAM), IT compliance, cybersecurity, or customer success management. Relevant certifications (e.g. CSAM) are a plus Deliverables – responsibilities but not limited to; Manage a defined portfolio of SMB customers. Conduct self-declaration licensing reviews at scale More ❯

preferred), plus working knowledge of containment design and installation design principles. Key activities include: Conducting surveys of network cabling (copper and fibre) using existing or new infrastructure. Liaising with customer facility managers to gather full installation information, including asbestos considerations. Applying CDM regulations to ensure safe, compliant installations. Coordinating with approved suppliers to verify pricing. Working with Rocs Delivery … availability. Assess requirements and capability. Serve as escalation point for delivery issues. Maintain regular communication with delivery team. Liaise with facilities and area managers. Manage work to align with customer expectations. Support ongoing customer engagement. Knowledge, Skills, Attributes, and Experience Essential: Customer-facing experience Strong communication skills (coaching, presenting, writing) Commitment to continuous improvement SC & DV clearance More ❯