11 of 11 Permanent Customer Experience Jobs in Slough

Benelux, CNE, Nordics, France, Izrael, Turkey, South Africa, Kazakhstan, ESE, DACH, Iberia, Ukraine. What are we looking for? IT, Math, Economics, Management, Engineering degree Experience in Service Management and Vendor Management Good skills in Stakeholder Management and Communications Fluent English What will be your key responsibilities? Vendor Service Management … knowledge of the service provided by BDS RC, including CIP, enhancements, projects, CV to be able to address concerns, questions, or ideas. CSI, Innovation, Customer Experience Initiate and drive ideas for service improvement, better customer experience, automation, and the like. Analyze the tickets to uncover trends … gaps, automation opportunities. Perform customer experience studies to get feedback and initiate improvements. Get regular feedback from Service Managers and BCF Leads and drive service improvement initiatives. Learn more about XLAs and incorporate those to service measures used in the area of responsibility. Use XLAs insights to drive More ❯

we work hard, make quick decisions and deliver to our ambitious goals every day. The purpose of this role is to ensure that the customer and clients are the primary focus in the Final Mile of the parcel journey. The Community Delivery Manager is responsible for final mile performance … number of performance measures including Speed of Service, Standard, Next Day, Next Director, Collections, C2C, Claims/Enquiries and End of Life that ensure customer and client satisfaction. Keeping enquiries to a minimum by driving an exceptional customer experience through successful courier engagement, communication and retention. Capacity … to minimise business risk and ensure that all requirements are continually met. Motivating and engaging self-employed couriers to ensure a high standard of customer service between the courier and end customer that will improve overall customer and client satisfaction. Cost leadership and driving financial control through More ❯

Tier 3 CPE Engineer to join our team based in either Slough, Peterborough or Reading. The Tier 3 CPE Engineer is responsible for supporting customer WAN, LAN, and wireless LAN networks . This includes responsibility and accountability to deliver tangible results based on network performance and uptime as well … as a great end-to-end customer experience. A Tier 3 CPE Engineer will also be responsible for significant design work for complex customer solutions and core network solutions . The role holder must be to a Cisco CCNP level of qualification or hold similar level of commercial … experience, and experience working within an ICT managed services organisation. The focus is on a deep and extensive understanding, knowledge and experience on Cisco routers, switches, wireless LAN controllers/access points and different WAN technologies . All managed services are delivered against ITIL alignment, ISO More ❯

every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering … to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and … Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery More ❯

Dashboards, and Operations. You will bring thought leadership in your domain and collaborate with cross-functional teams to implement innovative data solutions that enhance customer experience, drive revenue, and maintain a competitive edge in the digital marketplace. Moving towards One Enterprise Data Platform for Food is a strategic … Mars Food & Nutrition goal. We aim to harness data and insights to solve critical business problems and simplify the global data and analytics user experience, unlocking growth and operational excellence. What are we looking for? Hands-on experience designing scalable, greenfield data platforms in cloud environments using Azure … relational databases, ETL tools (e.g., Informatica), and scalable data platforms. Knowledge of Azure Data and Analytics stack; familiarity with AWS and GCP data solutions. Experience deploying AI solutions on Azure Open AI, GCP, and AWS platforms. 2-4 years of experience in data science roles or similar, ideally More ❯

the Campus, you will proactively engage with all level's of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience. Do you thrive on tackling complex assignments? Are you equipped with the skills and self-motivation necessary for independent action? If so, you … meet project requirements. • Responsible for writing, planning, and scheduling major project work and liaising with vendors. • Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued. Customer Interaction • Acts as customer-facing representative alongside the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely with supervisors & IBX Manager during incidents to ensure coordinated team response. • Acts More ❯

the Campus, you will proactively engage with all level's of UK and Global stakeholders to continuously improve our critical facility operational performance and customer experience. Do you thrive on tackling complex assignments? Are you equipped with the skills and self-motivation necessary for independent action? If so, you … meet project requirements. • Responsible for writing, planning, and scheduling major project work and liaising with vendors. • Coordinates project timelines, secures vendor dates, and ensures customer notifications are issued. Customer Interaction • Acts as customer-facing representative alongside the CFE supervisor/manager. • Attends and contributes to Customer MBRs and any key customer meetings. • Acts as an escalation point during major incidents. Incident Management • Provides technical support during incidents - directs team to failed components and guides response. • Supports the incident management process, collaborating closely with supervisors & IBX Manager during incidents to ensure coordinated team response. • Acts More ❯

About the role The primary focus is to contribute to our "Digital First" journey, providing Zen customers and prospects with a best-in-class experience by adopting leading industry ideas to deliver an innovative, automated, and disruptive customer experience. The goal is to develop our digital self-service … large-scale technical challenges across diverse challenges and technologies. Our technologies: C# and .NET Core Web APIs Docker Git What we're looking for: Experience in C# and .NET Experience in React and TypeScript Understanding of developing and consuming REST APIs Experience working in an agile environment … Effective communication and teamwork skills Experience with source control (Git, TFS, GitLab, etc.) Experience with Cloud technologies (AWS, Azure, Google Cloud) Familiarity with Databases (SQL Server, Dynamo, PostgreSQL, etc.) Knowledge of CI/CD tools (Azure DevOps, Jenkins, etc.) Awareness of TDD, design patterns, and architectural principles Knowledge More ❯

teams. Following the test strategy and implementing its solutions across our estate. To be successful in this role you will require the following: Diverse experience of using Evri technologies, JAVA, AWS, Oracle, AppDynamics. Comprehensive experience with testing tools, JMeter, Tarus, Python, GIT, and Bash. Willingness to learn and … present new things; we are a rapidly growing team. Strong experience of working in a cloud-first environment with autoscaling policies. Experience working in a fast-paced and dynamic working environment. Prior experience working with dynamic data. Experience with ticketing systems such as JIRA and ServiceNow. … and default. Significant knowledge of other performance tools and techniques. A Computer Science Degree or equivalent would be advantageous. Prior Functional Testing and Automation experience would be advantageous. Why Work Here? We're constantly looking at ways to become a more inclusive and diverse employer, and our benefits package More ❯

continuous learning and development to enhance your skills in both technical and non-technical areas. Hours of Work: Full-time Business Development Executive Requirements: Experience in B2B sales, ideally within the industrial distribution market Proven ability to identify and drive sales growth opportunities Strong relationship-building and communication skills … Customer-centric mindset with a knack for problem-solving Organised, with the capability to prioritise effectively Business Development Executive Benefits: Competitive salary plus OTE bonus Company car or car allowance Company mobile phone and laptop Minimum of 23 days holiday plus bank holidays (increasing with length of service) Access … BPX Group, we have proudly established ourselves as the leading independent distributor of factory automation products for over 60 years. With a commitment to customer service and a passion for technology, our talented team works diligently across our UK and Ireland branch network. Our strategic partnerships with market-leading More ❯

considering planning constraints such as Parcel Machine throughputs and performance. Host daily network conference calls with Managers and Senior Managers across Depot, Field, and Customer Services to discuss performance and escalate issues to prevent failures. Skills/Qualifications: Ability to communicate clearly at all levels, building trust and credibility … with internal and external stakeholders. Experience with Power BI, SAP, and SQL/VBA is advantageous. Strong Excel skills. Data interpretation, analytical skills, and a keen commercial understanding. At Evri, we believe our growth depends on our people's growth. We are committed to creating an inclusive and diverse … awards for IT, innovation, and our green fleet. Our success is driven by our dedicated, diverse, and passionate team committed to delivering the best customer experience. We offer great opportunities for career progression and benefits, including: Free digital GP service for colleagues and their families Wagestream - access earned income More ❯