4 of 4 Permanent Genesys Jobs in Slough

Role Title: Genesys Developer Duration: contract to run until 06/11/2026 Location: London, Hybrid working from client office 2 days per week typically Tuesday and Thursday (depending on the alignment with client delivery team). Rate: up to £441 - 533 p/d Umbrella inside IR35 Role purpose/summary As a Genesys Subject Matter Expert (SME … candidate will be responsible for providing in-depth expertise, guidance, and support for the design, implementation, and optimization of Genesys contact center solutions. Leveraging the deep understanding of Genesys technologies and best practices, candidate will collaborate with cross-functional teams to drive the successful deployment and ongoing management of Genesys-based contact center environments. Genesys digital experience (chat implementation experience … is also required. Responsibilities: Solution Design and Architecture: Lead the design and architecture of Genesys contact center solutions, ensuring alignment with business requirements, industry best practices, and scalability. Define system architecture, component configurations, integration points, and technical specifications based on business needs and objectives. Implementation and Configuration: Configure and customize Genesys software components, modules, and features to meet specific business More ❯

overhauling their WFM processes to become AI-native and optimized for performance, productivity, and employee engagement. What do you need? Expertise in workforce management strategy, across platforms like NICE, Genesys, Verint, Alvaria, Assembled, Playvoc, Calabrio, injixo, CommunityWFM, Tymeshift, or QStory. Strong change management, senior stakeholder management, collaboration, and communication skills. Proficiency in data analysis and reporting with tools like BI More ❯

Genesys IVR Specialist London | Hybrid £70,000 - £90,000 per annum Is this the Genesys IVR Specialist role for you? Crone Corkill are assisting a technology consultancy as the look to hire an IVR (Interactive Voice Response) Specialist on a permanent basis. This could also be considered as a Lead or Architect position, so please apply if you feel suitable. … They’re ideally looking for someone with Genesys Cloud expertise, as well as conversational AI solutioning experience. Based on feedback, they’d ideally like to see candidates with a strong focus on application level experience rather than just implementation, so if you have experience with Genesys in contact centre or customer service environments, this could be the role for you … to intelligent, natural language-driven experiences. An understanding of enterprise system design and AI/Machine Learning enabled voice applications is also ideal. What will you do as a Genesys IVR Specialist? Collaborate with other Architects to define E2E architecture for conversational AI voice solutions. This includes intent capture, caller ID, natural language processing, text to speech and orchestration layers More ❯

of knowledge-sharing and enablement. ⚙️ What You Bring Deep knowledge of Conversational AI, Generative AI, and automation frameworks . Understanding of CX and contact centre ecosystems (CCaaS platforms like Genesys, NICE, Avaya, Five9, or Amazon Connect). Experience designing or supporting enterprise-scale AI deployments . Commercial acumen, including ROI modelling and TCO analysis. Strong communication and presentation skills with … customer experience transformation. Degree in Computer Science, AI, or related field (or equivalent practical experience). Cloud, AI/ML, or CX vendor certifications (AWS/Azure/GCP, Genesys Cloud, OpenAI, Hugging Face, etc.) are a plus. Flexible/remote working options Private healthcare and life insurance Pension plan Cycle-to-work scheme 28 days paid annual leave (including More ❯