2 of 2 Permanent ITIL Certification Jobs in Slough

and ensure a seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service … when needed What You'll Bring 5-10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous improvement Experience managing service KPIs, budgets, and external partners Why Join More ❯

improvement initiatives and track delivery with suppliers. key skills + experience | Required: Proven experience in IT Service Delivery or IT Operations in a multi-vendor environment Strong understanding of ITIL processes (particularly Incident, Problem, Change, and Service Level Management) Background in hospitality, retail, or restaurant industry Excellent stakeholder engagement skills, especially with business-facing teams Experience working with or … managing outsourced IT service providers Strong analytical and reporting skills (e.g., service dashboards, trend analysis) Desirable: ITIL certification (Foundation or above) Experience with POS systems, payment technologies, or BOH platforms (e.g. Oracle, Fourth) Familiarity with service management tools (e.g., TopDesk) Personal Attributes: Calm under pressure, with a focus on problem-solving and service recovery Pragmatic, collaborative, and delivery More ❯