3 of 3 Permanent Incident Management Jobs in Slough

highly skilled technical team, take ownership of critical issues, and contribute to delivering a first-class service experience. What You'll Do Customer & Incident Management Take full ownership of technical issues, ensuring they're triaged, resolved, and communicated effectively. Deliver timely, high-quality support that meets or exceeds … service expectations. Champion best practices in incident/ticket handling and customer communication. Network Engineering & Architecture Serve as a subject matter expert across one or more networking domains. Maintain deep knowledge of multi-vendor environments (e.g., Cisco, Fortinet, Juniper). Analyse, troubleshoot, and optimise network infrastructure across physical, virtual ...

data centre estate. Supporting the Operations Director, you will provide leadership, governance and strategic direction across Data Centre Operations and the Integrated Facilities Management (IFM) partner. This role will see you: Safeguard the resilience, reliability and efficiency of critical infrastructure supporting 24/7/365 operations Provide strong … shape the operational strategy across multiple facilities, aligned with future growth and industry best practice Lead operational reporting, SLA/KPI performance, metrics and incident management Ensure compliance, quality, safety and operational readiness at all times Act as a senior escalation point during major incidents, ensuring calm, clarity ...

customer requirements, influence feature roadmaps, and ensure high-impact issues are prioritized and resolved. Operational Support: Participate in production launches and apply industry-leading incident management practices to maintain reliability and uptime. Continuous Improvement: Drive architectural reviews, discovery sessions, and operational governance to ensure customer environments remain secure … deployment models. Hands-on experience with Oracle Cloud Infrastructure (OCI) or comparable cloud platforms (AWS, Azure, GCP). Soft Skills: Excellent communication and stakeholder management skills; ability to engage confidently with senior technical and business leaders. Education: Bachelor's or Master's degree in Computer Science, Engineering ...