Applications Operations Analyst
slough, south east england, united kingdom
Proskauer Rose LLP
systems, while also contributing to process improvement, documentation, and integration stability. Responsibilities include, but are not limited to: Perform ongoing system maintenance, patching, and upgrades in coordination with change management procedures. Manage user access controls, including provisioning, de-provisioning, and access reviews. Monitor system health and performance; initiate health checks and proactively remediate issues. Respond to and resolve incidents … changes and support business application integrations. Remediate application vulnerabilities in collaboration with Information Security. Participate in security audits and access reviews. Ensure compliance with firmwide data protection and change management policies. Conduct retrospectives and post-incident reviews to identify process and system improvements. Maintain and improve environment documentation, runbooks, and support knowledge base articles. Track and report on improvement … related field (or equivalent experience). 3+ years of experience in enterprise application support or IT operations. Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools. Understanding of access management, patch management, and vulnerability remediation processes. Familiarity with ITIL practices (Incident, Problem, Change, and Configuration Management). Strong troubleshooting, analytical, and communication skills. Ability to work More ❯
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