Senior Customer Success Manager
- Hiring Organisation
- IRIS Software Group
- Location
- Slough, England, United Kingdom
Relationship Management within a B2B software or SaaS environment. Proven success managing enterprise customers with annual contract values exceeding £100,000. Strong stakeholder management skills with the ability to influence and build credibility at senior levels. Commercially minded, with experience driving retention, renewals and account growth. Excellent communication, presentation and relationship-building skills. Experience delivering customer success plans, executive business reviews and adoption strategies. Strong problem-solving skills and the ability to manage complex customer situations and escalations. Experience using CRM and Customer Success platforms such as Salesforce and Gainsight. Highly organised, able to manage multiple strategic ...