1 of 1 Permanent Proactive Management Jobs in Slough

strong customer base, an established customer portal and good-quality service data. The opportunity is to use that foundation to create a more scalable, proactive and commercially valuable support function. What you'll be doing Lead and develop a customer-facing Service Desk team. Create and deliver the Service … Desk transformation roadmap. Identify opportunities to use AI and automation across the end-to-end support process. Improve customer self-service, knowledge management and intelligent workflows. Move the function from reactive support towards proactive customer management. Own and improve SLAs, KPIs, first-contact resolution and customer satisfaction. ...