5 of 5 Permanent Remedy ITSM Jobs in Slough

role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯

role in a greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options More ❯

ITSM & Reporting Analyst Location: London or Warsaw (Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be … Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the ITSM platform (e.g., ServiceNow) Validate and reconcile data for regulatory and audit reporting (PCI DSS, DORA, ACPR, GDPR) Assist in control evidence and audit response materials related to ITSM … owners with ad-hoc reporting, metrics tracking, and trend analysis Contribute to post-incident reviews, change reviews, and CSI initiatives What you’ll bring 2–4 years’ experience in ITSM reporting, operations, or service analytics Bachelor’s degree in IT, Business Analytics, Computer Science, or related field Working knowledge of ITIL (Foundation certification preferred) Proficiency in ITSM platforms More ❯

IT Service Management, ideally within legal or large enterprise Strong knowledge of ITIL v4 (Foundation certificate essential) Familiarity with Problem, Incident & Change Management best practices Hands-on experience using ITSM tools (e.g. ServiceNow, BMC Remedy, Cherwell) Excellent analytical, communication, and stakeholder engagement skills Calm under pressure, highly organised, and confident leading in fast-paced environments Strong reporting More ❯

understanding of ITIL v4 practices, particularly Problem, Incident, and Change Management. Excellent analytical and troubleshooting skills. Confident communicator with the ability to engage stakeholders at all levels. Experience using ITSM tools (e.g., ServiceNow, BMC Remedy, Cherwell, TOPdesk etc.). Calm under pressure and able to manage multiple priorities. Strong documentation and reporting skills. A continuous improvement mindset More ❯