1 to 25 of 50 Permanent Service Delivery Jobs in Slough

Service Delivery Manager (Anaplan Managed Service) Role Opportunity We are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management … commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned … opportunity for someone who enjoys building relationships and is passionate in helping customers optimise the value they get from their Anaplan environment. Please note: This is not an IT service desk role. It requires close engagement with business stakeholders, consultants, and platform teams to ensure customers realise the full business value of their Anaplan investment through effective adoption, optimisation More ❯

Service Delivery Manager Location: London Bridge (Hybrid, 3 days on-site) Salary: Up to £80,000 + Bonus + Excellent Benefits About the Company A leading, high-growth hospitality brand is seeking an experienced Service Delivery Manager to join their technology team. This business operates across a large estate and is passionate about delivering exceptional guest … experiences, underpinned by dependable, innovative technology. This is a fantastic opportunity to play a pivotal role in shaping IT service delivery and supplier performance across a fast-paced, multi-site environment. The Role This role is responsible for the consistent, high-quality delivery of IT services across the UK estate. You will take ownership of service … ensuring that systems supporting both front and back of house operations run seamlessly. You’ll work closely with Product Owners, Business Stakeholders, and external vendors, driving governance, collaboration, and service excellence across a complex supplier landscape. Key Responsibilities: Own and manage day-to-day service performance across all restaurant-facing IT services. Act as the primary contact for More ❯

Teceze is a managed IT services provider that offers a broad spectrum of capabilities across digital workplace, infrastructure, cloud/datacenter, and cybersecurity, with a focus on solutioning, service delivery, and end-to-end management for small to mid-size US clients. Below is a detailed, synthesized job-description-style profile for a Solution Consultant who could lead … and own the practice for such clients, aligning with Teceze’s service lines. Role essence: A hands-on, senior Solution Consultant who can own the entire managed IT services practice for small to mid-size US clients, driving pre-sales solutioning, delivery governance, service design, and continuous improvement across digital workplace, infrastructure, cloud/datacenter, and cybersecurity … Lead end-to-end IT solutioning across digital workplace, on-premises and cloud infrastructure, data center operations, networking, security, and compliant governance models tailored to SMB/MSP needs. Service delivery leadership: Define and enforce service delivery frameworks, SLAs, and operational playbooks; ensure seamless transition from presales to delivery; oversee service continuity, incident management More ❯

The Service Delivery Manager (SDM) at Teceze is responsible for managing and ensuring the successful delivery of IT Infrastructure, End-User Computing (EUC), and large staffing engagements across multiple regions. This role is pivotal in maintaining service quality, operational consistency, and client satisfaction , while overseeing high-value projects, managing global teams, and driving process standardisation through … SOP (Standard Operating Procedure) creation and governance . You will act as a bridge between clients, internal delivery teams, and senior leadership — ensuring every engagement meets defined SLAs, KPIs, and business outcomes . Key Responsibilities 1. Service Delivery Management Oversee and coordinate the global delivery of IT infrastructure and EUC services across multiple client accounts. Ensure … service delivery meets contractual SLAs, KPIs, and quality standards. Manage incident, problem, and change management processes in line with ITIL best practices. Implement proactive monitoring, reporting, and escalation mechanisms for global operations. Maintain high service availability, reliability, and client satisfaction scores (CSAT/NPS). Conduct regular service reviews with clients and internal leadership. 2. Project More ❯

Summary The Azzurri Group is one of the UK’s largest and most successful hospitality investment platforms. We operate two leading national Italian full-service brands, Zizzi and ASK Italian and the UK’s leading quick-service Italian, Coco di Mama. Beyond Italian cuisine, we boast renowned Irish fast casual Mexican restaurant brand Boojum, and the franchise rights … fixed-term contract to cover maternity leave. Working across the Azzurri Group you will Working in the Infrastructure and Operations team, you will take sole responsibility for the IT Service at the Azzurri Group. As the IT Service Manager your role is to support and ensure the effective, reliable, and business-aligned delivery of all IT services … within the organisation. We are seeking a highly motivated and experienced IT Service Manager to lead the IT service delivery team and ensure the provision of high-quality, reliable, and user-focused IT services to all our employees, restaurants, and partners. What You’ll be Doing In this role, you'll be instrumental in ensuring our IT More ❯

Professional Services Operations Analyst at Proactis Are you ready to shape how operational excellence drives scalable service delivery in a global SaaS business? We're hiring a Professional Services Operations Analyst to join our newly formed PS Operations team at Proactis . This is a high-impact role where you’ll design and optimise processes, manage documentation standards … and deliver continuous improvement initiatives that enable consistent, data-driven service delivery across our global client base. The Business Proactis is a leading Source-to-Pay software provider helping mid-market organisations streamline procurement and finance operations. With a strong footprint across service-led industries, we’re on a mission to digitise and automate processes that reduce … to ensure global consistency and scalability. Managing central repositories for PS documentation (templates, playbooks, guides), ensuring version control and accessibility. Leading onboarding and enablement programs for new hires and delivery partners. Supporting project and service management tools (e.g., Certinia PSA, Asana ), including configuration, training, and workflow optimisation. Partnering with Finance to ensure data integrity and produce accurate reports More ❯

The Business Systems Delivery Director is a key role in the Technology team and will be responsible for leading the end-to-end design and operational delivery of our business systems, including Finance ERP, HR, CRM, inventory and Service Management. You will lead a team of Systems Architects, Analysts, Specialists and Delivery Project Managers and ensure … Management Support: Provide L2/L3 support for Business Applications. THE TEAM The Colt DCS Technology function is structured as follows; Technology Business Partner Business Applications Team comprising Architecture, Delivery, Operations and Support. Infrastructure Team comprising Architecture, Delivery Operations and Support. IT Service Management Team compromising Service Support, Service Delivery and ITSM Process Management … Project Management Other key internal and external stakeholders include Major Build and Operations Lifecycle Design and Delivery Teams, Colt DCS and Colt Core Staff, Customers and Suppliers. Project virtual teams can span the entire organisation – including Sales, Real Estate, Operations and Enterprise Support Functions. THE SKILLS/EXPERTISE THEY BRING Enterprise Systems Knowledge – Understanding of ERP, CRM, and other More ❯

enhanced customer experiences through connected, data-driven technology. As a Customer Success Manager , you will be a key member of the Customer Success department, responsible for ensuring the smooth delivery and performance of services for clients across the UK retail sector. You’ll collaborate closely with technical, support, and commercial teams to uphold service excellence, drive customer satisfaction … and nurture long-term strategic partnerships. Key Responsibilities: Build and maintain strong, trust-based relationships with retail customers, positioning the organisation as a valued service partner. Oversee service delivery to ensure all contractual commitments are met — including support, maintenance, and asset management — in collaboration with internal teams. Coordinate cross-functional teams (support, project management, experts) to deliver … a seamless client experience. Track and manage service contract budgets, ensuring profitability and operational alignment. Define and manage SLAs/SLRs , ensuring quality standards are upheld and continuously improved. Lead client steering committees and performance review meetings, providing insights and driving improvement initiatives. Develop and execute continuous improvement plans, proactively identifying opportunities for service evolution. Support contract setup More ❯

engaged with a prestigious UK-based Financial Services customer on one of the largest Cloud Infrastructure Operations, Application Management, and Cloud Engineering programs, supported by a 300+ member global delivery team operating across the UK, India, USA, and other regions. To lead this strategic engagement, we are seeking a highly experienced Technical Delivery Manager (Senior Delivery Director … to be the overall owner of delivery, governance, and customer relationship. Role Overview The Technical Delivery Manager (Delivery Director) will lead global delivery operations across ~20 technical service towers, ensure contractual commitments are achieved, and build a strong customer partnership. This role will directly engage with the customer’s Cloud & Infrastructure Head and senior leadership … while working closely with UST UK and CIS global leadership teams. Key Responsibilities Delivery Ownership: Lead the end-to-end delivery of Cloud Infrastructure Operations, Application Management, and Cloud Engineering services. Ensure all SLAs, KPIs, and contractual deliverables are met across ~20 technical service towers. Leadership & Governance: Manage and mentor a global team of 300+ delivery More ❯

their mission-critical infrastructure. 55% of our revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit www.microland.com for more details. Job Description: Client Delivery & Relationship Leader (Director). Position: Client Delivery & Relationship Leader Location: UK (London-based, with regular client site visits) Reports To: EMEA Delivery Head Travel Requirement: Approx. … days per week on client sites (Named Accounts, updated time to time) Role Overview We are seeking an experienced delivery and relationship leader to drive strategic engagement and account growth with key UK clients, as the anchor account and other major enterprise clients. This role requires balancing delivery excellence with proactive client partnership, ensuring both operational stability and … long-term growth. The leader will act as the senior face of delivery on the ground in the UK, providing governance, escalation management, and strategic input. This includes resetting client expectations from a traditional service-provider model to a proactive, partner-led relationship. Key Responsibilities 1. Account Leadership & Relationship Management Serve as the primary delivery leader for More ❯

complex technical issues. This involves a thorough investigation and resolution of incidents that affect the supported platforms. Our monitoring toolset may detect these issues or report them through the Service Desk ticket logging process. The role includes resolving technical incidents and helping to deliver complex projects. Your expertise offers insights and strategies for solution development and optimisation. We rely … when required. Join the on-call rota and provide support out of hours. Escalate and work with vendors when required. Manage and complete scheduled tasks when required. Raise potential service issues initially with Team Leader/Service Desk Delivery Manager/Service Delivery Managers. Escalate potential problem issues with Problem and Incident Management. What we More ❯

Head of IT to lead the technology function, shape strategy, and ensure systems remain secure, modern, and fit for growth. This is a strategic leadership role, overseeing infrastructure, applications, service delivery, and vendor management. A key part of the remit will be driving delivery through trusted technology partners while leading major transformation projects across core platforms and … senior leadership to ensure technology underpins business growth and operational excellence. Key Responsibilities: Lead the IT function, setting strategic direction and ensuring alignment with business objectives Oversee infrastructure, applications, service delivery, and vendor relationships Drive transformation projects across core platforms, digital channels, and customer-facing technologies Ensure operational resilience, security, and regulatory compliance are embedded in all technology More ❯

humanoid robot HMND 01 is a next-gen labour automation unit, providing highly efficient services across various use cases, starting with industrial applications. About the Role As Head of Service Engineering & Aftersales, you will lead Design for Serviceability (DFS), in-field technical support, warranty policy, service cost optimization, and the infrastructure required to support customers globally. This role … scalable reverse logistics. You will build teams, tools, and standards needed to deliver efficient, scalable, and seamlessly integrated service. What You'll Do Design for Serviceability (DFS) Lead the service engineering function, owning the DFS pillar of DFX, and ensuring serviceability is embedded into hardware and software development. Partner with engineering teams to influence designs that reduce MTTR, improve … and critical wear components. Review and approve major design changes for field impact and support readiness. Aftersales Support Model Design and implement the global aftersales support model, including all service levels (self-service, remote assist, onsite support), case handling processes, tooling, and infrastructure for case tracking, knowledge sharing, and field diagnostics. Align support capabilities with commercial commitments, collaborating More ❯

As COO for our IT services organisation, you will lead and scale the operational engine of the company. You will translate strategy into execution, ensure consistent and efficient delivery of client-facing services, build operational resilience, drive process excellence, and manage cross-functional operations (delivery, support, engineering, infrastructure, vendor management) ensuring excellence in service, profitability, and growth. … leadership to define strategic initiatives and translate them into operational plans. - Prioritise operational projects and investments aligned with business goals. - Monitor progress, adjust course, and ensure accountability across functions. Service Delivery & Operations - Oversee all client delivery activities: project delivery, managed services, support, implementation, field services. - Implement KPIs, SLAs, metrics, dashboards to monitor performance, quality, utilization, margins. … Drive continuous improvement, standardisation of delivery methodologies, best practices, automation. - Ensure operational scalability to support growth. Engineering/Technical/Infrastructure - Coordinate with CTO/Head of Engineering to align development, infrastructure, architecture, tools with operational needs. - Lead capacity planning, infrastructure performance, reliability, disaster recovery, security operations. - Ensure technical debt is managed, rigour in change control, release management. Client More ❯

Hybrid – 2 day per week onsite) Term: Initial 3 months, outside IR35. If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. You’ll be responsible for producing high-impact reports, dashboards … and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you’ll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you’ll be responsible for Develop and maintain service performance reports across Incident, Change, Problem, and … Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with actionable insights Ensure data accuracy and completeness within the More ❯

Services function on an initial 12-month fixed-term basis. This is a hybrid role where you’ll play a hands-on role in managing day-to-day IT service operations across their UK and European offices, ensuring a high level of service and effective escalation processes, while also supporting change and vendor management. The business is medium … without the red tape of a large corporate. Core Responsibilities: Lead the day-to-day operations of the internal IT support team Act as the main escalation point for service-related incidents, making sure issues are routed and resolved quickly Maintain oversight of core ITSM processes which includes - incident, request, and change management Guide operational tooling improvements and help … prioritise internal service enhancements Manage relationships with suppliers for hardware, mobile, and connectivity reviewing contracts and spend What They’re Looking For: Experience in IT Service Delivery or Helpdesk function supporting Tickets across 2nd/3rd Line Managing escalations and working closely with internal teams ensuring service quality Good working knowledge of core Microsoft tools – Office More ❯

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up More ❯

Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge solution gaps through proactive engagement Drive customer adoption and retention by building success … frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within existing accounts (not direct sales) Partner with the CEO and SVP of Growth to shape the … company’s customer success strategy as it scales Provide feedback from clients to internal teams to improve delivery, innovation, and service offerings Represent the business with professionalism and credibility across client meetings and strategic reviews About You 5+ years’ experience in Customer Success, Account Management, or Client Services within a technology or consultancy environment Proven experience managing enterprise More ❯

Role We are seeking a seasoned interim ERP Programme Director to lead a strategic Microsoft Dynamics transformation programme within a leading Facilities Management organisation. This role will oversee the delivery of a multi-faceted Dynamics/CAFM migration, aligning technology with operational excellence across property services, maintenance, compliance, and workforce management. These programmes have interdependencies to a wider post … s people, payroll and time and attendance system. Roll-outs will hang off key milestones from this programme. Your role will be primarily focused on the client's hard service Dynamics roll out and Maximo to Concept migration programmes. Key Responsibilities: Lead the programme team of 20-30 people on the end-to-end delivery of Microsoft Dynamics … across a Facilities Services organisation. Own and lead the end-to-end delivery Maximo to Concept migration programme. Align programme outcomes with FM-specific business processes including asset lifecycle management, reactive and planned maintenance, helpdesk operations, and mobile workforce scheduling. Collaborate with operational leads, IT, finance, and compliance teams to ensure seamless integration and adoption. Establish programme governance, risk More ❯

Job Title: Head of Networks Location: London Department: Infrastructure & Technology Reports To: Director of Infrastructure/CIO Role Overview The Head of Networks will own the strategy, design, and delivery of the organisation’s network infrastructure across all European data centres, offices, and customer environments. This pivotal leadership role ensures that all network solutions are secure, scalable, resilient, and … policies, and governance frameworks to ensure consistency, compliance, and scalability across the enterprise. Lead continuous improvement initiatives, driving innovation, automation, and standardisation in network design and operations. Architecture, Design & Delivery Oversee the end-to-end design, implementation, and optimisation of LAN, WAN, SD-WAN, VPN, and wireless solutions across all environments. Manage enterprise routing, switching, VLAN segmentation, firewall policies … business and technology needs. Act as the trusted technical adviser to senior stakeholders and executives on network strategy, connectivity, and resilience. Cultivate strong relationships with key vendors, partners, and service providers to ensure quality and cost-effective delivery. Candidate Profile Essential Experience & Skills Proven track record in leading enterprise network strategy and operations across multi-site or data centre More ❯

and track KPIs for process and systems performance, including adoption rates, efficiency gains and cost savings. Lead and manage the relationship with Alliance and other third party vendors, ensuring service delivery aligns with Kao’s strategic objectives. What We’re Looking For: Bachelor’s degree in Computer Science, Information Systems or a related field or equivalent professional experience … business operations. Demonstrated ability to work cross-functionally and influence stakeholders at all levels. Demonstrable ability to implement new frameworks, policies and procedures. Considerable experience managing third-party IT service providers. Familiarity with AI strategy and digital transformation programmes is highly desirable. Results-oriented, strategic and driven by success. Strong analytical and problem-solving skills. Excellent written and oral … thrive in a fast-paced, dynamic environment. Collaborative and able to build strong relationships across the organization. A passion for listening to stakeholders and customers and a world-class service mentality. Strong organisational and time management skills. Why Kao Data? Be part of an innovative and rapidly growing AI data centre leader. Opportunities for professional growth and leadership development. More ❯

including patching , IAM , endpoint protection , and monitoring Own and optimise disaster recovery , business continuity , and compliance ( ISO 27001 , GDPR , FCA ) Oversee third-party vendors to ensure performance, SLAs, and service delivery are met Embed DevOps principles and automation to increase efficiency and reliability What You’ll Bring Proven experience in IT infrastructure operations and Microsoft Azure Deep technical More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

tech leader that helps enterprises run smarter, faster, and more securely. You’ll be part of a talented Managed Services team, supporting critical business applications and ensuring world-class service delivery across collaboration and productivity platforms. Role Overview: Location: London (Hybrid) Package: Competitive salary + benefits Industry: Technology/Managed Services What You’ll Be Doing: Providing L3 … with users, and ensuring timely resolutions. Managing application changes, testing, and performance optimisation. Developing and maintaining documentation, wikis, and user guides. Identifying recurring issues, driving process improvements, and enhancing service reliability. Supporting user migrations between platforms and advising on best-fit solutions. Delivering training sessions on new features and updates. Main Skills Needed: 8+ years’ experience in system administration More ❯

and cloud interconnects). Coordinate technical and commercial responses to client RFPs/RFQs, ensuring alignment with customer requirements and network design best practices. Collaborate with sales engineering and service delivery teams to design, price, and deploy tailored Internet and transport solutions. Track, manage, and report pipeline, sales activities, and performance metrics relative to quota using CRM tools … environments. Position Summary As an Account Consultant – IP & Internet Solutions , you will serve as a trusted advisor to enterprise and carrier customers, managing long-term relationships and ensuring the delivery of high-performance IP connectivity solutions. You will collaborate with internal technical teams to design, position, and deliver reliable, scalable Internet and data services that meet the evolving demands More ❯