3 of 3 Permanent Support Analyst Jobs in Slough

Application Support & Business Analyst Slough/Hybrid Working £45,000 + Excellent Benefits An exciting opportunity has arisen for an experienced Application Support & Business Analyst to join a well-established and growing organisation based in Slough. This is a hybrid role offering the chance to work … manage multiple priorities, engage with stakeholders at all levels, and ensure successful delivery of application changes and business improvements. The Role As the Application Support & Business Analyst, you will play a key role in supporting and enhancing business applications, identifying operational improvements, and managing system-related projects through ...

Application Support & Business Analyst Slough/Hybrid Working £45,000 + Excellent Benefits An exciting opportunity has arisen for an experienced Application Support & Business Analyst to join a well-established and growing organisation based in Slough. This is a hybrid role offering the chance to work … manage multiple priorities, engage with stakeholders at all levels, and ensure successful delivery of application changes and business improvements. The Role As the Application Support & Business Analyst, you will play a key role in supporting and enhancing business applications, identifying operational improvements, and managing system-related projects through ...

Support Analyst is required by my client who are based in the Slough area, this is an on-site/office-based role. Responsibilities: Logging support calls via telephone and email Resolving 1st line incidents and requests Effective ticket management and tracking using the Service Cloud ticket … Management of tickets raised with 3rd party resolver groups Meeting and exceeding customer specific service level agreements (SLAs) Providing prompt escalation to 3rd Line Support/Problem Management team as required Utilising various remote takeover tools when necessary Following internal processes for assigning tickets to the correct department ...