Technical Support Specialist
- Hiring Organisation
- IRIS Recruitment
- Location
- Slough, Berkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
Remote, UK Competitive Salary + Bonus + Benefits Our client are looking for a Technical Solutions Specialist II to join their Professional Services team. In this role, you’ll be a key technical resource supporting users of their Practice Engine application. You’ll act as the second … product knowledge, sharpen your troubleshooting skills, and deliver solutions that make a real difference to their customers. What You’ll Be Doing Customer Support & Technical Troubleshooting Respond professionally and proactively to customer inquiries, ensuring SLA compliance. Handle incoming support tickets via Salesforce/Service Cloud. Triage escalated issues, gather ...