1st Line IT Support Engineer
- Hiring Organisation
- European Electronique
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
Service Desk environment. To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service Management System (ConnectWise) and are resolved within the customers Service Level Agreement. To provide an effective communication interface between the school and various groups within … essential. Good working knowledge of Active Directory and Group Policy. Good understanding of TCP/IP, DNS, DHCP and VLANs. Experience of using a ticket management system and working to SLAs. At least two years' experience within the education sector is preferred. Interpersonal and Communications Skills Excellent verbal ...