Technician II (Slough)
slough, south east england, united kingdom
Digital Realty (UK) Limited
Your role The Technician is responsible for supporting Service Requests, including basic technical interventions such as remote hands services for customers and assisting with cross-/disconnects under supervision. The primary focus is ensuring the smooth functioning of customer infrastructure. Additionally, the Technician assists with internal requests to … within the data center. What you'll do Overall Responsibilities: Adhere to company safety policies, operational efficiency, and core values. Provide technical customer service support and perform operational technical interventions for customers, including handling Remote Hands requests. Assist with technical projects and support activities, including equipment setup, deinstallation … Special maintenance requests (e.g., simple repairs, equipment exchange, technical measurements). Keep clients and internal teams informed about work progress and deliver value-added services. Monitor and document customer services provided by external providers. Implementation Services: Support migration and implementation activities under the coordination of the More ❯
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