Software Support Technician Tier 1
slough, south east england, united kingdom
Point of Rental Software
/application support experience supporting external customers and preferably exposure to some of the technologies involved with the software (listed in key skills) with an emphasis on SQL server/database admin, server and client O/S, basic network troubleshooting and IIS. Performance • Providing telephone and email support to external customers and colleagues providing an … Software’s Equal Opportunities Policy • Participating in testing of new releases of Syrinx products Key Skills • Languages: English and German (desirable) • Experience in a 1st Line Support or Server Support role • Fast learner • Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as PC/client Operating … Systems is all an advantage • Windows server shares and permissions • A successful track record in application support • Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP • A strong knowledge of Microsoft environments and have proficient problem-solving skills • Good customer service skills and confidence on the phone • Enthusiasm for technical challenges • A strong More ❯
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