2 of 2 Permanent Line Management Jobs in Smethwick

About The Role The direct management of this duty ensures that our customers receive levels of service which meet or exceed our service level agreements. To carry out all activities without compromising health and safety, quality, welfare or the engagement of our colleagues. To effectively manage the Service Desk and Field Service teams activities to ensure you maximise scheduling … motivated, organised individual who is proactive in finding solutions. Dynamic, customer focused, and a great communicator via all methods Key Responsibilities To work closely with the Operations Director, Senior Management, and Field-based teams to plan and ensure that we have sufficient resources, working the required levels of hours in the right regions, and ensure service levels are in … line with targets.To schedule routes for Field Service Engineers, minimising travel times, maximising the number of visits scheduled per shift, and ensuring that our resource availability matches our customers expectations. Keep informed of engineering best practice to ensure repairs and services are completed effectively and efficiently with root cause methodology. Engineering practices, Sale approaches, customer satisfaction, and on target More ❯

health, safety, quality, and colleague engagement. Be a proactive, motivated, and customer-focused leader with excellent communication skills Key Responsibilities for Service Desk Manager Work with Operations Director, Senior Management, and Field Teams to plan resources effectively and meet service targets. Schedule routes for Field Service Engineers to minimise travel time, maximise productivity, and meet customer expectations. Apply engineering … using root cause methodology. Review KPIs, unplanned work, and backlogs to optimise team performance. Provide clear communication, feedback, and coaching to Service Desk and Field Service colleagues. Deliver direct line management, motivating the team and ensuring best practices and tools are consistently applied. Share divisional updates and business communications with Field Service teams. Ensure quality control and health … with the ability to coach, train, and influence others. Positive, proactive, and resilient, turning setbacks into opportunities for growth. Knowledge of health & safety in the workplace. Familiarity with performance management and staff development practices. More ❯