1 of 1 Permanent Service Management Jobs in Snodland

Summary: Do you have a talent for troubleshooting and a customer-focused mindset? Do you have the expertise to manage IT incidents and service requests from initial contact to resolution? We are seeking an IT Support Analyst to join our team. In this pivotal role, you will be the first and second line of defence for our end-users … providing essential technical support that keeps our business running smoothly. You'll be the hero who resolves incidents, fulfils service requests, and minimises disruptions, all while working within our IT Service Management (ITSM) system. Main responsibilities Act as the first point of contact for IT-related incidents and service requests, providing effective resolution or escalation as … accurate records are maintained. You'll need: Skills/Qualifications/Experience GCSEs (or equivalent) including English and Mathematics. Strong problem-solving and troubleshooting skills. Excellent communication and customer service skills with the ability to explain technical concepts to non-technical users. Ability to work independently and as part of a team. Good organisational skills with the ability to More ❯