7 of 7 Permanent Customer Experience Jobs in Solihull

technology curve, so our customers feel confident that when they work with us, we're striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … always delivering on our promise to make their business brilliant. Job Description We are looking for a driven and customer-focused Hybrid Account Manager to join our Public Sector Managed Accounts Team . In this role, you will be responsible for managing a portfolio of public sector customers, including ...

model: Translate the Tech Operations strategy into a clear Service Delivery plan, roadmap and operating model, aligning ITSM, Helpdesk, End User Compute and service experience priorities to Gymshark’s overall direction. End-to-end service accountability: Own service delivery performance across multiple teams and workstreams, ensuring services are reliable … cost. OKRs, metrics and executive reporting: Own sub-function OKRs, service health measures, SLAs, XLAs, operational dashboards and reporting that clearly show performance, risk, customer experience, trends and improvement actions. Leadership through managers: Lead and develop managers, senior specialists and team leads across Service Desk, ITSM ...

Manager What You Will Do As a Key Account Manager within ShopperTrak, you will be responsible for managing and growing a portfolio of strategic customer accounts across the retail sector. Supporting the execution of our key account strategy, you will develop trusted customer relationships, drive commercial growth … maximise the value customers receive from our data-driven solutions. Working closely with internal teams and customer stakeholders, you will identify opportunities to expand our footprint, increase wallet share, and retain critical business. This role will focus on a select group of high-potential named accounts, ensuring long-term ...

technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof. Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business … support colleagues, helping to build capability across the team. Qualifications Candidate Requirements: ServiceNow Certified System Administrator (CSA) — required, or a willingness to obtain certification. Experience with API integrations and familiarity with integration technologies used to connect ServiceNow with other enterprise systems. Experience creating and managing reports and dashboards ...

cost effectiveness. You will own the operating model, set governance across ITSM practices, and partner with Tech leadership to raise service standards and customer experience worldwide. #J-18808-Ljbffr ...

days) to receive an alert: Create Alert Associate IT, Telecom & Internet No Travel Required 21-Sep-2026 Can you bring your Support Desk experience to our team at ASSA ABLOY Biosite? Join our team at Solihull and enjoy a collaborative culture that empowers you to build a career … oversee the day-to-day management of support operations, including ticket queues, service levels and escalations, while remaining hands on with technical troubleshooting and customer issues. Working closely with customers and cross-functional teams, you will drive continuous improvement, support team development and help ensure excellent customer experience. ...

team. You’ll take charge of our trading website, boost online performance, and help expand our product reach to drive sales and grow our customer base. Key Tasks Build and improve on trading relationships with your Sales Ledger whilst growing market share Use the EH Smith reporting system … profitably whilst displaying excellent product knowledge across all product groups. Engage in company promotions providing feedback to Line Manager The Successful Candidate Will... Have experience in working with eCommerce platforms such as Magento and Akeneo Understand SEO, paid marketing, and Google Analytics, using data and insights to drive traffic ...