3 of 3 Permanent Customer Experience Jobs in Solihull

operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing … already operating in a management role. You will likely have: Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience managing or supporting SLAs and service performance metrics A hands-on leadership approach Strong communication and stakeholder management skills A passion for developing people and improving ...

operations of the service desk, ensuring high-quality technical support delivery to customers and driving continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing … candidates who have grown through the service desk function and are ready for or already operating in a management role. You will likely have: Experience as a Team Leader or Senior Engineer ready to step up Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience ...

deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is up to £35,500 Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary … Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies. Plan, lead, and document structured Service Review Meetings with key stakeholders. Deliver ...