2 of 2 Permanent Customer Experience Jobs in Solihull

Full time, Permanent The Role: The UX Design Owner is responsible for driving the business forward by designing, prototyping, researching and owning the development of significantly improved UX/customer journey designs for consumer finance products. Key Responsibilities: Led UX design and prototype development to enhance digital self-service, application journeys, loyalty programs, and new product offerings. Created and … tested working prototypes through customer research to bring digital requirements to life and improve user experience. Collaborated with Product Owners and business teams on customer experience design, research, backlog prioritisation, and user acceptance testing. Acted as a UX centre of excellence , ensuring consistency across key initiatives and aligning with brand, external agencies, and internal stakeholders. Ensured all … digital changes met Legal, Regulatory, and Conduct standards , supporting compliance and customer trust. Skills & Attributes: Strong UX and prototyping skills using mainstream tools, with a focus on digital self-service and customer journey mapping. Experience working in Agile teams , supporting or acting as a Product Owner, including writing user stories, acceptance criteria, and conducting user acceptance testing. More ❯

CRM Executive Location: Hybrid (2 days in-office) Salary: £30,000 We're working with a growing marketing team that's investing in smarter, more connected customer experiences and CRM is a key part of that journey. They're now looking for a CRM Executive to help deliver and optimise personalised customer journeys using Adobe tools. This is … deepen their technical expertise. What you'll be doing Build and deliver CRM campaigns across email, app, and other digital channels Use Adobe Journey Optimiser to execute and refine customer journeys Support upsell and retention strategies in collaboration with the wider CRM team Track and analyse campaign performance to identify areas for improvement Assist with segmentation, reporting, and day … to-day campaign delivery What we're looking for Solid hands-on experience using Adobe Journey Optimiser (or similar CRM tools) Comfortable working with campaign data and basic segmentation techniques This is a great opportunity to join a function that's actively evolving. If you would like more information, click Apply Now At Gleeson Recruitment Group, we embrace inclusivity More ❯