4 of 4 Permanent Customer Experience Jobs in Solihull

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across … client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate who has: Experience ...

regional sites. You will enjoy enjoys being out on the road, meeting people, and solving problems face-to-face. This is a hands-on, customer-focused role where you’ll be the go-to IT expert across several sites in the region. You’ll take ownership of onsite … systems are maintained and issues are resolved quickly Leading local IT projects, upgrades, and installations Building positive relationships with stakeholders and delivering a great customer experience What we’re looking for Previous experience in a Field Engineer or similar onsite IT support role Previous VIP/White ...

ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement. The salary for this position is £35,000. Depending on experience and will be a office based role in Solihull with some remote working. Benefits & Package for a Service Delivery Manager: Salary: £35,000 Hours … Paternity pay Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme Key Responsibilities of an Business Support Executive: Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies. Plan, lead, and document structured Service Review Meetings with key stakeholders. Deliver ...

looking for a 2nd Line Service Engineer to join a brand new, high performing 24/7 support team. Working with a diverse customer base, you'll be responsible for resolving escalated technical issues, troubleshooting complex incidents, and delivering exceptional service against agreed SLAs. What You'll Be Doing … knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers. Participating in major incident management and structured shift handovers. Delivering excellent customer service within a fast-paced 24/7 support environment. Essential skills Previous experience in a 2nd Line Service Desk, IT Support, or Service ...