8 of 8 Permanent Customer Service Jobs in Solihull

Hours: Full Time Location: Earlswood, Solihull Description: We are currently looking to recruit an enthusiastic Account Manager to join our clients Customer Service and IT Support team . They are a family run, successful and well established business based near Earlswood. A background in Customer Service … point of contact for set up questions and queries Organise hardware installs, software training and all set up support Provide a high level of customer service and support once up and running Ensure that customers receive full set up and ongoing support for full range of software Ensure ...

Title: Onboarding Customer Support Salary: £30,000 - £35,500 Hours: Full Time Location: Earlswood, Solihull Description: We are currently looking to recruit an enthusiastic team player to join our clients Onboarding team . They are a family run, successful and well established business based near Earlswood. The team offer … onboarding and continued support to business customers, providing regular check ups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely with ...

team offer onboarding and continued support to business customers, providing regular checkups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely … premises to train or support with systems Ensure that customers receive full set up and ongoing support for full range of software Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support Support with occasional opportunities to provide face to face ...

team offer onboarding and continued support to business customers, providing regular checkups and detailed software guidance through calls and emails. A background in Customer Service or Account Management is required, and an interest in IT would be useful but training can be given. Key Duties: To work closely … premises to train or support with systems Ensure that customers receive full set up and ongoing support for full range of software Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support Support with occasional opportunities to provide face to face ...

Line Service Engineer - IT (24/7 Shift) Solihull, West Midlands £30,000 - £32,000 + 20% Shift Allowance (£38,400 OTE) Permanent | 4 on/4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a 2nd Line Service Engineer to join … brand new, high performing 24/7 support team. Working with a diverse customer base, you'll be responsible for resolving escalated technical issues, troubleshooting complex incidents, and delivering exceptional service against agreed SLAs. What You'll Be Doing Taking ownership of technical incidents through to resolution. Providing ...

through to resolution. Providing technical support via phone, monitoring platforms, and ticketing systems. Troubleshooting routing, switching, firewall, wireless, and connectivity issues. Accessing and supporting customer network infrastructure remotely. Investigating performance issues, outages, and monitoring alerts. Managing escalations and working closely with third-party suppliers and vendors. Maintaining accurate technical … documentation and incident records. Participating in major incident response and structured 24/7 shift handovers. Delivering excellent customer service while maintaining SLA performance. Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role. Strong troubleshooting and incident management ...

visits and on-site technical support. Key Responsibilities Act as the first point of contact for day-to-day IT support requests, incidents and service queries via the IT Service Desk. Troubleshoot and resolve first-line technical issues relating to hardware, software, connectivity, networks and business applications. … guidance to users on IT policies, security best practices and basic troubleshooting. Identify recurring issues and contribute ideas for improving IT support processes and service delivery. Key Requirements Basic working knowledge of Microsoft Windows and Microsoft 365, including applications such as Teams and Outlook. Familiarity with laptops, desktops, mobile ...

client is a public services provider. Product Support Technical Engineer MDS (Managed Desktop Service) Hybrid attached to our Solihull or Hook office 2/3 days per week Full Time, Permanent £Competitive Overview Here at our client, we are seeking an experienced Product Support Technical Engineer to specialise … supporting and optimising our Managed Desktop Service (MDS) estate. If you have a passion for modern endpoint management and security and enjoy working with technologies such as Microsoft Intune, Windows 11, macOS, ChromeOS, and Windows Autopilot, we want to hear from you. You will be responsible for managing, supporting ...