Solihull, West Midlands, United Kingdom Hybrid / WFH Options
Engineering
experience of leading support delivery teams in SaaS or enterprise software environments and a working knowledge of CRM systems and technical troubleshooting processes. Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management and an understanding of workforce forecasting, support analytics, and case routing logic is highly desirable. What you get in return: You will get a More ❯
Solihull, West Midlands, England, United Kingdom Hybrid / WFH Options
Euro London
exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented More ❯
Solihull, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
ECS Resource Group Ltd
managed services, ideally covering Modern Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security Experience designing managed service/outsourcing solutions and leading bids worth £100k-£10m+ ITIL certification with good knowledge of service delivery best practice Ability to operate confidently up to CxO level Strong documentation, analytical and commercial modelling skills Knowledge of TUPE, transitional contracts and More ❯
