. Strong background in AI, data, and automation technologies. Track record of leading solution design for major bids, RFPs, or pre-sales engagements. Understanding of enterprise architecture frameworks (TOGAF, ITIL) and AI governance. Strong commercial acumen — able to link technology decisions to bid competitiveness and delivery success. More ❯
Solihull, West Midlands, England, United Kingdom Hybrid/Remote Options
Euro London
exposure preferred Preferred: Experience leading support delivery teams in SaaS or enterprise software environments Working knowledge of CRM systems and technical troubleshooting processes Exposure to operational frameworks such as ITIL, Six Sigma, or Agile service management Understanding of workforce forecasting, support analytics, and case routing logic. This is a unique opportunity to play a leading role in developing a talented More ❯
B37, Bickenhill, Solihull, West Midlands (County), United Kingdom
KAG Recruitment Consultancy
with both technical and non-technical stakeholders. Team player with the ability to work independently and collaboratively to solve problems. Degree in an IT-related discipline is preferred, with ITIL v4 and Prince2 Practitioner level qualifications desirable. Willingness to travel to other locations within the business to deliver and support projects. Why Choose This Role? Choosing this role means stepping More ❯
Solihull, West Midlands, England, United Kingdom Hybrid/Remote Options
Big Red Recruitment
Significant experience in service management Proven ability to lead through change Confident working across a legacy application landscape Experience dealing with complex stakeholders Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing best practices Experience researching and implementing IT support tooling Experience managing or working closely with third-party suppliers The role is based in Birmingham, with hybrid More ❯
B37, Bickenhill, Solihull, West Midlands (County), United Kingdom
KAG Recruitment Consultancy
clearly and work collaboratively as part of a team that values learning, knowledge sharing, and mutual support. Previous experience in IT support is essential, along with an understanding of ITIL and IT service management principles, with ITIL 4 Foundation being particularly advantageous. You will be confident in guiding and supporting teams with an outgoing approach and strong people skills. You More ❯
