2 of 2 Permanent IVR Jobs in Solihull

optimising Omnichannel and CoPilot Studio for Customer Service and Contact Centre, including live chat, voice, and digital messaging channels to enhance customer engagement. IVR setup with Copilot Studio is important. Power Platform Development Competent in building and managing solutions using Power Apps (Canvas and Model-Driven), Power Automate, Power Pages ...

capabilities. Key Responsibilities Design and develop custom Dynamics 365 CE and Power Platform solutions Configure and optimize Omnichannel & Copilot Studio (chat, voice, digital channels, IVR) Build solutions using Power Apps (Canvas & Model-Driven), Power Automate, Power BI, Power Pages Implement workflows, custom actions, and JavaScript customizations Integrate Dynamics 365 with … within an ITIL service environment Essential Skills & Experience 5+ years experience with Dynamics 365 CE and Power Platform Strong experience with Omnichannel & Copilot Studio (IVR mandatory) Hands-on development using C# (.NET), JavaScript, HTML, SQL Strong knowledge of Dataverse architecture and governance Experience with Azure Logic Apps, Functions, Service ...