Service Desk Team Leader
- Hiring Organisation
- vertex-it-solutions
- Location
- Solihull, West Midlands, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £45,000 per annum
ready for or already operating in a management role. You will likely have: Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience managing or supporting SLAs and service performance metrics A hands-on leadership approach Strong communication and stakeholder management skills A passion … environment experience ITIL Foundation or similar service management framework knowledge Experience with PSA or RMM tools Exposure to cloud environments such as Azure, Microsoft 365, or AWS This is a fantastic opportunity to work within a growing service desk team for a well established MSP business. ...