2 of 2 Permanent Service Delivery Jobs in Solihull

resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation : Create and maintain comprehensive documentation for all development and integration activities. Stakeholder Collaboration : Work closely with business analysts, project managers, and other … Serco Management System, which governance, security, information management Continuous Improvement : Take part in team initiatives to improve the internal processes, capability and service offering Contribute to and deliver continuous improvement of service delivery for implemented M365 solutions Participate in team meetings, project meetings, customer meetings and departmental ...

necessary Stay updated on company products, services and policies to provide accurate information to customers Achieve and maintain high customer satisfaction ratings through quality service delivery Key Skills and Experiences of a Customer Resolution Specialist: Customer service experience required Excellent verbal and written communication Strong problem-solving … abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting Patient and composed demeanour, even in high-pressure situations Ability to adapt to changing priorities ...