2 of 2 Permanent Service Delivery Manager Jobs in Solihull

IT Service Manager Permanent Based in Solihull We are looking for a IT Service Manager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced IT Service Manager to join our IT team. You will be responsible for overseeing all aspects of IT support within … Waterstones and will be responsible for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with … external vendors and service providers to ensure service levels are met. Monitor IT service performance and identify areas for improvement, implementing measures to enhance efficiency and effectiveness. Define and measure SLA’s and KPI’s. Drive forward process and governance maturity within the business. Ensure compliance with IT security policies and standards, implementing measures to protect the More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is … support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We’re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing More ❯