3 of 3 DemandTrendPermanent Service Management Jobs in Solihull

Customers sites using advanced data and technology to reduce the administrative burden our operational teams face by automating the back office system. You'll also work with the onsite management team to improve the quality and use of data to achieve operational and client requirements. You will own and rethink back office processes to continuously review and improve, so … digitisation of our services. Support the implementation of our digital training strategy and deliver operational end-user training. You will support the delivery of a data-driven approach to service management where operational front-line managers have confidence in using Management Information systems to make better business decisions. Capturing requirements for both system changes and reporting improvements … to ensure both are fit for purpose and are being used as efficiently as possible. Support our teams with service changes, which drive efficiency through routing improvements, using spatial (GIS) technology to assist. Manipulate large datasets to perform service analysis and as part of work on our operational systems. What are we looking for? Degree level qualification in More ❯

heavily on measuring/tracking deliverables to customers. This role is fundamental to their support delivery strategy, ensuring timely, high-quality technical support through clear operational oversight, team performance management, and hands-on execution. This is not a technical contributor role; it is a people's leadership role, with a strong emphasis on performance management, quality oversight, and … The successful person will conduct regular 1:1s, coaching sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience, ideally within a SaaS or tech organsation, which includes a minimum 5 years in a people leadership role within a … person must have directly managed support specialists and/or senior level customer support agents, not just led projects or been a team lead without direct reports. Support Delivery Management: Demonstrative experience owning support availability, queue management, and performance against SLAs and experience balancing coverage planning and team utilisation, ideally with global or regional scope. Performance Coaching and More ❯

methodologies (Scrum or Kanban) and working in fast-moving teams. Effective communicator who can translate complex technical ideas to both devs and stakeholders. Bonus points for experience with IT service management tools like ServiceNow. Ability to pass BPSS and other clearances. What's in it for you as our Software Engineer? Salary: £50-60,000 Time off … privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to More ❯