4 of 4 Permanent Stakeholder Management Jobs in Solihull

continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing the service desk team in a fast-paced MSP environment Ensuring efficient handling of incidents … About You We are open to candidates who have grown through the service desk function and are ready for or already operating in a management role. You will likely have: Strong technical understanding across IT infrastructure including Windows, networking, and Microsoft 365 Experience managing or supporting SLAs and service ...

grow within management. The ideal candidate could be an experienced Service Desk Team Leader looking to take the next step into a full management position, or an established Service Desk Manager with a technical MSP background. The Role As Technical Service Desk Manager, you will be responsible for leading … continuous improvement across processes, performance, and customer experience. You will remain close to the technical detail while also taking ownership of team leadership, escalation management, and service performance. Key responsibilities include: Leading and developing the service desk team in a fast-paced MSP environment Ensuring efficient handling of incidents ...

Location: Solihull, UK (3 days weekly from office)****Job description:**1. **End-to-End Testing Lifecycle** * Strong experience across test planning, design, execution, defect management, and closure * Comfortable working beyond test execution into governance and assurance2. **Test Reporting & QA Governance** * Ownership of test status reporting (daily/weekly) * Experience … producing test metrics, dashboards, and risk-based updates for management * Ability to support Go/No-Go and readiness discussions3. **Integration Testing Experience** * Proven experience leading or coordinating **E2E integration testing** * Comfortable working across multiple systems and suppliers * Ability to understand data flows and integration touchpoints (not just ...

service delivery, strong SLA performance, and excellent customer satisfaction. This is a hands-on leadership role where you'll combine technical knowledge with people management to drive team success. Key responsibilities include: Managing day-to-day service desk operations and team performance Monitoring SLAs, KPIs, and overall service delivery … delivery Prioritising workloads and ensuring tickets are handled efficiently Collaborating with internal teams to ensure seamless support About You Minimum 5 years' Service Desk Management experience Strong technical support background is essential Proven experience leading and supporting service desk teams Strong understanding of SLA/KPI-driven environments ...