1 of 1 Permanent Support Analyst Jobs in Solihull

Software Support Analyst - CAD, CAM, CNC Hybrid (3 days on-site near Solihull) £40,000 - £45,000 + benefits Are you a hands-on Software Support Analyst who loves solving complex software problems and helping customers get the best out of powerful design tools? Applause IT are working with an established software company whose products are … CAD/CAM, and CNC machining - giving users the power to produce anything from intricate signage to precision-engineered parts. The Opportunity You'll take ownership of customer software support for a suite of specialist design and manufacturing applications, providing first-class help to users across the UK and overseas. Day to day, you'll: Diagnose and resolve customer … issues covering installation, licensing and workflow challenges Provide expert support via email, phone and remote tools Collaborate with the engineering team on bug fixes, testing and product feedback Maintain documentation and contribute to internal knowledge sharing Become the go-to expert customers rely on for quick, clear and professional technical help This is a standalone role suited to someone More ❯