2 of 2 Permanent Technical Manager Jobs in Solihull

Technical Services Manager – Hybrid Department: Managed Services Reports To: Services Director We’re looking for an experienced Technical Services Manager to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This is a fantastic opportunity for someone passionate about driving service excellence, modernisation, and customer success in a … environment. 🔑 Key Responsibilities Provide leadership and governance for the 2nd/3rd Line Infrastructure Team, ensuring high performance, training, and engagement. Act as a senior escalation point for complex technical issues, ensuring rapid and effective resolution. Drive service improvement by monitoring environments, identifying optimisation opportunities, and introducing modernisation and cost-efficiency measures. Ensure infrastructure services are stable, secure, and … aligned with our customer’s strategic goals. Build strong relationships with our customer’s IT leadership team, becoming their trusted technical advisor. Oversee SLA/OLA performance, ensuring all KPIs and contractual obligations are met. Support and mentor team members, fostering technical excellence, collaboration, and career growth. Ensure compliance with policies, regulatory requirements, and ISO standards (ISO More ❯

career and help businesses grow better and faster, you're in the right place. Your new role We're looking for a people-first leader to manage our UK Technical Support team in Solihull. You'll run the day-to-day support operation for the region, making sure we deliver timely, high-quality responses to customers and partners.This role … is about leading people and operations more than hands-on technical troubleshooting. You don't need to be an engineer, but you should understand how to run a global B2B support function, balance workloads, manage escalations, and motivate a team to deliver excellent customer experiences. This role operates on a hybrid model, with a mix of remote work and … need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using CRM/support platforms More ❯