Head of Client Delivery
Solihull, West Midlands, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Robert Walters
collaborative environment, professional growth, strategic accounts, cross-functional teams, mentoring, continuous improvement A leading solutions provider is seeking a Head of Client Delivery to join their UK-based team in Solihull. This pivotal senior leadership position offers you the chance to shape and optimise client-facing delivery operations, ensuring exceptional service across all clients and regions. This role … Champion accountability, quality assurance, and continuous improvement initiatives within the client delivery function to foster ongoing development. Support and develop Delivery Managers through coaching, feedback, and structured performance management processes. Align pre-sales commitments with onboarding processes and long-term outcomes by partnering with sales and client success leaders. Oversee strategic accounts directly, ensuring that service standards are … mentoring and coaching. You understand how to balance strategic oversight with hands-on involvement when needed-always keeping sight of broader organisational objectives while attending carefully to individual team members' needs. Your interpersonal skills set you apart; you communicate clearly yet sensitively across diverse audiences while remaining approachable even under pressure. Experience navigating hybrid work settings equips you More ❯
Employment Type: Full-Time
Salary: £70,000 - £80,000 per annum
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