2 of 2 Permanent 2nd Line Support Jobs in Somerset

This is a 6 Month Fixed term salaried role with option of extension or going permanent. We are looking for a 2nd Line Support Technician that provides advanced technical support to resolve complex incidents and service requests escalated from 1st Line Support. This role ensures high-quality service delivery, maintains system … stability, and contributes to continuous improvement within the IT support function. The role requires accuracy, accountability, and proactive communication to meet SLAs and maintain IT operational excellence. The role is Hybrid but initially requires 4/5 days onsite moving to 2.5/3 days onsite. Key Responsibilities Incident Management. Troubleshoot and resolve escalated technical issues related to … IT projects, upgrades, and rollouts as required. * Proactively recommend enhancements to workflows, tools, or procedures. Skills & Qualifications: Essential Skills and Experience: * 2-3 years of proven experience in a 2nd Line or advanced 1st Line IT support role. Strong knowledge of: o Windows operating systems o Microsoft 365 administration (Exchange Online, Teams, SharePoint More ❯

The Job: Were delighted to be assisting our client with their need for a 2 nd Line Support Desk Engineer to join their growing IT team. This is to help support and maintain their existing managed IT Support client base. The role will consist mainly of traditional desktop support, remotely More ❯