2 of 2 Permanent AI Agents Jobs in Somerset

permissions and business rules for the support platform 2. Knowledge Base & Self-Service Content Write and maintain user-facing documentation and FAQs Build structured knowledge libraries for both human agents and AI agents Create guided support flows for agents to follow Work with product, ops, and marketing to ensure accuracy and clarity Continuously expand and … media) Flag recurring issues and themes for Product, UX, and Sales teams 4. Customer Data & Tool Integration Integrate Zendesk with CRM (e.g. HubSpot) to surface contextual customer data Ensure agents can access customer type, plan, and product usage history Use tagging and fields to categorize issues by topic, severity, and user segment 5. Measurement & Quality Track KPIs such as … with Product/UX Support quality reviews of ticket handling tone and effectiveness 6. Team Support & Scaling Support the hiring, onboarding, and day-to-day coordination of initial support agents (1st and 2nd line, including technical support), or agency equivalents. Maintain internal SOPs and onboarding resources. Support agent performance reviews, coaching, and QA feedback. 7. Customer Feedback Loop Tag More ❯

Why SalesApe? Join SalesApe, one of the fastest-growing AI companies, recognised as a leader in cutting-edge AI technology and backed by over $20 million from top VCs. We're at the dawn of a powerful evolution, set to transform society with our tech. Our mission? To tackle inequality by empowering a huge market of … businesses, think construction, automotive, real estate, and more. While the tech industry has compounded its growth with computing power, these businesses have been technically starved. With AI agents and our natural language interface technology, we're unlocking huge productivity gains for our clients. It's deeply rewarding to see firsthand the transformation in small businesses as they … have been like co-pilots for us, quietly amplifying our productivity and enabling us to grow faster than ever before. But 95% of businesses-builders, plumbers, and real estate agents-have been technically starved. These businesses make up 50% of GDP, five times larger than the entire tech industry, but they've never had access to the tools they More ❯