2 of 2 Permanent Client/Server Jobs in Somerset

seeking a technically skilled Application Analyst to join a leading organisation. You'll deliver high-quality hosting solutions, ensure service continuity, and support customer applications in a Windows Server environment. This role is ideal for someone who enjoys troubleshooting, improving client service, and staying up-to-date with emerging technologies. Key Responsibilities Support and troubleshoot Client Server and web applications. Lead incident resolution and escalate issues as needed. Collaborate on customer onboarding and maintain system build standards. Work with service desk teams to resolve hosted application issues. Develop solutions to improve service … efficiency and maintain security compliance. Monitor system health and contribute to continuous improvement initiatives. Essential Skills & Experience 3+ years' experience in application support (Client Server / web). Proficient in SQL Server, Oracle, Windows Server, and Scripting (SQL, PowerShell, Python, VBS). Knowledge of virtualisation (VMware), networking (TCP / IP More ❯

Technical Support Analyst (Tier 1 & Tier 2) Department / Location: Service Desk / Taunton and Hybrid working ( depending on Level) Reports to: Helpdesk and Service Delivery Manager Hours of Work: 37.5 hours; Two shifts: 8:30am-5:00pm / 10:00am-6:30pm Salary Range: 24,000 - 35,000 Depending on Level Summary of Position: As a … via phone, email, or chat. Ticket Management: Qualify, assign, and document issues raised by clients in service tickets and manage ticket resolution (Tier 2 focus on resolving 20+ tickets / day). Service Requests: Handle service requests related to all technologies, including Microsoft 365, workstations, servers, printers, networks, and vendor-specific hardware / software. Documentation: Create and maintain … service desk tools, managing and raising tickets, functioning in a small to medium-sized corporate IT environment. Desirable: Previous experience in an MSP environment and with client / server environments, including Windows Server. Qualities and Attitude: A strong team player with a problem-solving approach and desire for progression. Good time management and communication skills More ❯