1 to 4 of 4 Permanent Customer Experience Jobs in Somerset

expertise in e-commerce strategies and website management, you will be responsible for optimising our online store's performance, planning trade activities, and enhancing customer engagement. Responsibilities Oversee the day-to-day operations of our US Shopify Website, ensuring smooth functionality, user experience, and performance optimisation. Manage product … our external A/B testing agency to plan and execute a high-impact testing plan, including reporting on results and rolling out optimisations. Customer Experience and Retention Champion a customer-centric approach by ensuring a seamless shopping experience, from browsing to checkout, and post-purchase … planning, briefing and building Email & SMS communications to our US Database with the goal of maximising repeat purchase and lifetime value. Essential Skills Proven Experience running Trade and Ecom within the US Market Comfortable analysing data to drive actions Experience working in a fast paced environment Ability to more »

Delivery): Detecting and resolving faults, delivering remote support, ensuring regular updates on tickets, and promptly responding to emails, all while maintaining a high-quality customer experience through effective communication and customer care. Adhering to service level agreements and meeting deadlines. Collaborating efficiently as part of the service … team, often working independently. Escalating incidents to Senior Engineers when necessary. Assisting in customer meetings alongside the Head of Department, Team Leader, or Account Manager. Creating customer support documentation. Recording daily timesheets in accordance with company policies. Traveling to customer sites as needed. Adhering to departmental procedures … and ensuring the proper execution of procedural activities and guidance. What we are looking for: Proficient knowledge and hands-on experience with Windows, Virtualization, Servers, Storage, Networking, Internet, and Security. Possession of an ICT-related qualification, such as ITIL Foundation, intermediate Microsoft or CISCO qualification (e.g., in progress or more »

personability of a smaller business. We are a people-first culture. In fact, our customers tell us that we build the best people and customer relationships in the business. With an annual turnover of over c.£600m, c. 4,000 employees and a diverse and inclusive ethos, we are … proud to attract great talent, nurturing and inducting our people who embed the Dalkia DNA and apply an innovative mindset across all customer engagements. With c 80 employees, the Dalkia group centre has HR, Finance, Legal, IT, QSHE and Communications teams supporting our business unit colleagues in these specialisms. … an evolving and critical part of our business. Responsibilities : As our IT End User Support Engineer, you will: Be responsible for providing pro-active, customer focused IT Support for HPC users and contractors, primarily based onsite at Hinkley Point C but able to travel to support other UK sites more »

through comprehensive testing processes. This role includes manual black-box testing, systems integration testing, and user acceptance testing, all with a focus on enhancing customer experience. Responsibilities: Review and analyze project requirements and documentation. Develop test conditions and acceptance criteria to ensure product usability. Plan and perform tests for … and procedures through collaboration. Skills: Strong attention to detail and analytical skills. Excellent written and verbal communication abilities. Effective problem-solving and troubleshooting skills. Experience in test design, planning, and estimation. Familiarity with various testing methodologies (SIT, UAT, regression). Hands-on experience with electronics and mechanical components. … Proficiency with test management tools (e.g., JIRA, Zephyr). Understanding of requirements traceability and SDLC. Experience testing on Android and iOS devices. Proficiency with Windows OS and Microsoft Office tools. Use of test support tools (multimeters, data loggers). Familiarity with version control systems (e.g., SVN, BitBucket). Degree more »