17 of 17 DemandTrendPermanent Customer Service Jobs in Somerset

single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. The Service Desk Engineer will work as part of the Service Desk providing a first point of contact to all IVC IT users. Our Service Desk Engineers provide a … high standard of customer service and communication for our head office support team and practices in UK and Ireland. The IT Service Desk supports over 12000 colleagues across 1200 practices and over 400 support staff working in our Support Operations Centre located in Keynsham or working from home. Support is provided from 8.00am to 6:30pm Monday … to Friday with limited out of hours support when required. The Service Desk Engineer will be required to accurately record a detailed description of all tickets taken capturing key information to assist our customers. The aim of the Service Desk is to resolve as many of these tickets as possible and to monitor, track, own and communicate the More ❯

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd line … implement, and manage migration projects, particularly around Microsoft 365 and other cloud solutions. • Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and … DNS, DHCP, and VPNs. • System administration - experience with Active Directory, Group Policy and Azure AD. • Security - familiarity with cybersecurity principles and tools, such as firewalls, antivirus and patch management. • Customer service - excellent communication and customer service skills to interact with clients and internal stakeholders in a clear, supportive manner. • Certifications such as Microsoft Certified: Azure Administrator More ❯

Service Delivery Manager MSET page is loaded Service Delivery Manager MSET Apply remote type Hybrid locations Templecombe time type Full time posted on Posted Yesterday time left to apply End Date: August 14, 2025 (12 days left to apply) job requisition id R Location: Templecombe, United KingdomThales people provide armed forces customers with operational advantage at every decisive … home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Service Delivery Manager MSET Location: Templecombe, hybrid working with 3 days in the office Looking to be part of a dynamic team impacting millions daily for a safer, better world … Sonar systems and maximising our customers days at sea Manage multiple contracts and working together with various internal functions (such as Commercial and Finance) to not only delight the customer but also achieve the aims of the organisation Work with a team where your career development and progression will be supported Our Opportunity Many roles at Thales are subject More ❯

you'll be a crucial part of our client services team, providing on-site technical support to a range of businesses. This role blends hands-on IT troubleshooting with customer-facing service-no two days are the same. You'll be diagnosing issues, installing and configuring hardware/software, and ensuring our clients' systems run smoothly. From desktop … escalate hardware and software issues Install and configure desktops, laptops, printers, and other peripherals Support network infrastructure: routers, switches, firewalls, and Wi-Fi Maintain documentation for client environments and service activities Collaborate with internal service desk and project teams Deliver outstanding customer service and communicate effectively What You'll Need: 2+ years in a technical support More ❯

Customer Hub Account Manager Bath, Hybrid £26,000 - £30,000 + Benefits Our client, a high-growth SaaS business, is looking to appoint a Customer Hub Account Manager on a full-time, permanent basis to strengthen their expanding Customer Success team. Acting as the first point of contact for all inbound queries, you'll play a pivotal … make sure every interaction is a positive one. Alongside this, you'll capture feedback, identify recurring challenges, and contribute to the creation of improved resources that enhance the overall customer experience. The responsibilities: Act as the first point of contact for all customer queries via phone, email, and live chat, delivering timely and professional responses. Resolve enquiries directly … or liaise with technical colleagues where required, ensuring customers are updated and supported throughout. Maintain accurate records of all customer interactions within the CRM system. Capture and report recurring issues, providing insight to help develop improved FAQs, documentation, and resources. Support customer engagement and retention by ensuring a positive experience at every stage of their journey. Identify opportunities More ❯

Field Service Engineer, Dental Systems Basic Salary £32,000 to £40,000 (depending on experience) Bonus £5,000 Company Van Pension Private Medical Cover Life Assurance 25 Days Holiday Full and Comprehensive Manufacturer Product Training ** An excellent opportunity for an electronics field service engineer from any sector to join a leading manufacturer of dental systems ** The Role - Field … Service Engineer, Dental Systems You will be responsible for the service, breakdown repair and maintenance of their range of highly advanced dental systems throughout your region. Your Background - Field Service Engineer, Dental Systems To apply you should be able to demonstrate the following: Qualification in electronics or another relevant technical discipline Previous field service experience in … an electronics or electro-mechanical sector Impeccable customer service skills and a confident and professional manner in customer facing environments Flexible approach with the determination to seize opportunities and resolve complex challenges Full UK driving licence The Company - Field Service Engineer, Dental Systems Global leader in healthcare and a highly respected manufacturer of dental systems You More ❯

their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams … comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across … a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system More ❯

to company employees as needed Install and configure software and hardware for end users Work with vendors and other third parties on a limited basis, mainly for printer repair service and supply ordering Provide new employee technology orientation and setup Replace printer toner cartridges and maintain inventory Active Directory + Office 365 moves, adds, and changes Qualifications: 1+ year … of experience in an IT environment A passion for technology with experience in Microsoft Office and Windows 10 A strong dedication to good customer service and problem resolution Work independently as well as in collaboration with others Display a sense of urgency Be flexible and able to juggle multiple priorities Work in a fast-paced environment The ideal … will be friendly, organized, detail-oriented, able to multi-task and work independently and as part of a team, and have an upbeat, "can-do" attitude while providing excellent customer service. Effective communication skills, both verbal and written, are essential. Possessing the ability to interact with and support team members of all professional levels is crucial for this position. More ❯

an MSP were different we have strong social and ethical principles and as a result our clients like working with us our focus is on the quality of the service and good solutions we deliver rather than maximising profit. We are a Living Wage employer and a certified B-Corp company with a friendly and growing team. We believe … administrator who will facilitate in different aspects of the day-to-day operations at Penelope. From assistance with process improvement, data management, problem solving, enhancing productivity, teamwork and excellent customer service. You will have attention to the tiniest details and have excellent communication skills with a strong customer service ethic; an excellent communicator, with well-developed interpersonal … what they need to do their job Organising and reviewing invoices/charges for our clients Organising and reviewing stock levels Lead management and followup with potential clients Enhance customer retention Ensure that we are sticking to best practice processes that we have outlined and are refining Educating clients about company products and services and how to make a More ❯

Business Data Improvement Specialist Purpose: To provide and deliver a consistent and reliable Master Data Management service for the Team Leidos Community Main Duties & Responsibilities: Independently identify, investigate, and resolve risks/faults or inefficiencies in internal systems and workflows. Lead and manage small to mid-sized projects from planning to execution, including communicating updates, timelines, and issue resolutions … using Excel to uncover trends, errors, or opportunities for improvement. Develop and maintain project documentation, reports, and status dashboards. Serve as the main 2nd Line point of contact for customer-facing issues. Collaborate with technical teams to understand system functionality and relay findings effectively. Improve MDM data reports Using MS Reporting Services. Receive requirements from QA and develop reports … Self-driven with an eagerness to interrogate and challenge complex data systems integrations and processes. Ability to work independently with minimal supervision. Excellent written and verbal communication skills. Strong customer service orientation and experience managing external stakeholders at all levels. Detail-oriented, organised, and able to prioritise in a fast-paced environment. Ability to translate technical issues for More ❯

Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experience—if you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE Clean driving licence and access to a van form Monday to More ❯

high rise apartments, large detached properties and even thatched roofs. At the heart of everything we do Is a strong team of people committed to achieving exceptional levels of customer service, delivering high quality homes where vibrant and sustainable communities have been created. Our people and the incredible projects that we deliver are amongst the best reasons that … weekly Toolbox Talk (TBT) communications and tracker updates. Maintain site rota (holidays, inductions, training, etc.) and project meeting diaries, including booking and coordination of onsite meeting rooms. Liaise with Customer Relations team; maintain Demo & Handover Snagging tracker. Issue proof of delivery & waste tickets on QFlow, the sustainability management system. Process PPE requests. Manage site supplies, including ordering stationery, consumables … work independently and collaboratively within a team. Adaptable and open to change. Capable of managing workload and prioritising tasks efficiently. Why join us? 25 days annual leave, increasing with service to 33 days. Health and wellbeing benefits including Private Medical Insurance. Lifestyle benefits including access to an online discount platform. Berkeley Foundation volunteer day. Private pension plan. Group life More ❯

goes through testing and into production Providing support for ERP systems and writing script You will be responsible for creating both unit and integration tests Providing excellent levels of service, through telephone, email and field support to internal customers and colleagues Essential Skills and experience Excellent communication, teamwork and customer service skills Ability to work on a More ❯

of IT within the Trust and lead provision of continuous improvements to the provision and execution of the Operational Helpdesk management and task overview of the IT Support Team. Customer service skills are essential to provide 2nd/3rd line and elevated IT Support for employees, students and parents of all Trust locations. The role is for More ❯

Role: IT Field Delivery Engineer Location: Bristol Bath Taunton Role Purpose: To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Conduct diagnostics, repair, and replacement of PCs, laptops … printers, and retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements. Complete customer rebuilds and configuration at desk level. Assist other engineers in delivering service to our customers. Provide cover for site roles where required due to planned or unplanned absence. Achieve the dynamic KPI targets set … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. HMRC Security helps protect HMRC by demonstrating statutory compliance, responding to complex threats and ensure we maintain revenue to the state. In particular, inspiring public trust by protecting citizens' data and assets from harm. Our aims are: Protect HMRC from security risk. Defend against … security incidents. Improve customer service. Enhance HMRC security culture. HMRC Securitys vision is: 'Our vision is to equip HMRC with the tools, skills, capability, and experience to understand business risk, protect assets and deliver critical services to the UK." Key to delivering this vision is an Enterprise-wide Security Strategy that; Provides a stable base for good security decision … have additional accountabilities as the model is implemented. By joining HMRC Security, you will be a vital part of the UK Governments vision for creating a world class security service provided by expert security professionals. Job description HMRC recognise that the strategic security threat landscape is dynamic and the team responsibilities are growing in response. As Head of Security More ❯

a secure, permanent full-time position in Data Inputting/Co-ordination? If you're a proactive, confident individual with strong technical expertise, who takes pride in delivering excellent service, we want you on our team! Join us for a role where your contributions truly matter. Plus, enjoy a Monday to Friday schedule. Our client is looking for a … all the major utility companies. They now have a team of 90 dedicated employees, who possess a wealth of knowledge which enables them to provide their clients with outstanding customer service. They are a fun, friendly and sociable company, who offer extensive training to all employees along with some fantastic of opportunities for career progression. How to Apply If More ❯