1 to 25 of 42 Permanent Customer Service Jobs in Somerset

Technology UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking … a dynamic Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and creating More ❯

Technology UK, we are a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking … a dynamic Help Desk & Service Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational delivery within a service-oriented environment. A high-level understanding of IT services is beneficial but deep technical expertise is not required. The Help Desk & Service Delivery Manager will be responsible for ensuring outstanding service delivery to our clients and creating More ❯

If you enjoy solving problems and being part of a supportive team, this could be the perfect short-term opportunity for you! Customer Care Representative Bath, Somerset, Hybrid working Full time position (40 hours per week) 3 month fixed term contract Up to £26,500 DOE plus commission Please … of the digital dark ages with ultrafast, full fibre broadband. We're proud to offer more than just lightning-fast connectivity, we provide exceptional customer care and a personal touch. The Role We're looking for a Customer Care Representative to join our dynamic team on a … contact for our customers turn to when they need support – helping them with everything from broadband installations to resolving issues. Key Responsibilities: Respond to customer queries across email, social, chat and phone channels Take ownership of queries from start to resolution – including complaints Book installations and clearly explain the More ❯

assistance to our clients. Ensures that all support enquiries are responded to effectively and in a timely manner. Reviews the information provided by the customer and ensures that all essential information has been collected and access to customers systems is available, liaising with the customer where required. Reviews … updates to customers in a clear and timely manner. Escalates issues and blockages to line manager promptly. Maintains clear, comprehensive, and timely internal and customer-facing case notes. Assists the department in building and consolidating knowledge within the team by writing, reviewing, and updating knowledge base articles. Works within … and skills of the role. Consolidates, records, and shares learnings for the greater benefit of the team. Remains committed to ongoing learning to develop customer service skills and develop functional and technical knowledge. Skills Experience of the following: Functional School management systems (desirable) Accounting and payroll systems (desirable More ❯

Are you an experienced technical support professional with a passion for customer service and quality improvement? We're seeking a Customer Technical Support Manager to lead and strengthen the technical relationship between our company and our valued customers. This is your chance to make an impact at … a dynamic, forward-thinking drink manufacturer committed to excellence. Customer Technical Support Manager Refresco, Bridgwater Day shift, Monday to Friday 8:30am 5pm (4pm Friday) Hybrid working - 2 days at home, 3 days in office Whats in it for you: Tailored competitive salary dependent upon experience 10% annual bonus … dental insurance, 10X life assurance, car package, will writing services, financial advice services, activities pass, discounts on major retailers. About the Role As the Customer Technical Support Manager, you will be the primary point of contact for our customers' technical needs. You will ensure that customer expectations are More ❯

to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. Main Purpose of Role: The Service Desk Engineer will work as part of the Service Desk providing a first point of contact to all IVC IT users. Our Service Desk Engineers provide a high standard of customer service and communication for our head office support team and practices in UK and Ireland. The IT Service Desk supports over 12000 colleagues across 1200 practices and over 400 support staff working in our Support Operations Centre located … or working from home. Support is provided from 8.00am to 6:30pm Monday to Friday with limited out of hours support when required. The Service Desk Engineer will be required to accurately record a detailed description of all tickets taken capturing key information to assist our customers. The aim More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … other teams within Operations. Collaborate with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … other teams within Operations. Collaborate with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with More ❯

coverage. A key part of the role is maintaining appropriate staffing levels, managing workloads, and implementing new workstreams. This position functions similarly to a service desk management role, requiring a proactive approach to team performance, service quality, and operational efficiency. Collaboration with other teams within the operations department … Act as the main point of contact for engineers and stakeholders regarding the shift team. Manage shift rotations, holiday requests, and overtime to maintain service continuity. Identify and implement new workstreams to enhance operational efficiency and service delivery. Ensure clear communication between shift teams, service desk, and … other teams within Operations. Collaborate with the SOC to ensure the team is equipped with the necessary skills and informed about new customer onboardings. Work closely with the Customer Delivery Manager to highlight major or recurring issues in customer environments and identify opportunities for improvement. Partner with More ❯

W. R. Berkley Corporation, a Fortune 500 Commercial Lines Insurance Company. With key locations in Urbandale, IA and Wilmington, DE, BTS provides innovative and customer-focused IT solutions to the majority of WRBC's 60+ operating units across the globe. BTS's wide reach ensures that ideas and opinions … that meet the needs of our operating units and drive business growth. Execute on the product strategy for CRM, aligning with business goals and customer needs. Collaborate with stakeholders to gather and prioritize product and customer requirements. Collaborate with engineering, design, and other cross-functional teams to define … fast-paced environment. Exceptional communication and interpersonal skills with the ability to interact seamlessly at all levels with both technical and business stakeholders. Strong customer service focus and sense of urgency. Ability to quickly adapt and learn new technologies and systems. Ability to function as a valuable team More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

Security Systems Service Engineer Location: South West England. Salary: Competitive base + Performance-Related Pay (up to £2,000/year) + High OTE £45,000 Job Type: Full-time, Permanent Our client is a trusted, national leader in the design, installation, and maintenance of cutting-edge security systems. … + 8 bank holidays Extra Day Off - in lieu when you work a bank holiday Career Development Opportunities - we support internal growth Key Responsibilities Service, maintain, and repair various intruder alarms, CCTV, and access control systems Diagnose faults and meet/exceed maintenance performance targets Demonstrate system functions and … educate clients on false alarm causes Participate in out-of-hours on-call rota for callouts and telephone support Deliver excellent customer service and address client needs effectively Fulfill additional duties as requested by management Ensure adherence to health & safety and company security policies Safeguard all assets and More ❯

Responsibilities Include: Acting as the first point of contact for customers, evaluating enquiries and assessing technical and commercial requirements Selecting appropriate products and preparing customer quotations using the in-house software Supporting customer service excellence and coordinating with the External Sales Team and other departments as needed … of electrical/mechanical principles would be desirable Ideally, relevant engineering qualifications such as NVQ or BTEC Excellent verbal and written skills and strong customer service skills Proficient IT skills including Microsoft Word, Excel and Outlook (Experience with SAGE200 and Microsoft Dynamics CRM is a plus More ❯

Responsibilities Include: Acting as the first point of contact for customers, evaluating enquiries and assessing technical and commercial requirements Selecting appropriate products and preparing customer quotations using the in-house software Supporting customer service excellence and coordinating with the External Sales Team and other departments as needed … of electrical/mechanical principles would be desirable Ideally, relevant engineering qualifications such as NVQ or BTEC Excellent verbal and written skills and strong customer service skills Proficient IT skills including Microsoft Word, Excel and Outlook (Experience with SAGE200 and Microsoft Dynamics CRM is a plus) If you More ❯

portfolio, especially the media portfolio, the Account Manager will have the ability to learn more about those solutions and deliver them into an existing customer base. Reporting to the Head of SMB Sales, you will drive commercial success through understanding the market, account management/development, and driving growth … wider Account Management team cohesively to deliver a collective message, whilst also having the experience to be independent where required. An ability to sell service and support orientated solutions, alongside our Jigsaw24 portfolio, into a selection of accounts. Managing Salesforce forecasting and the ability to inform an accurate pipeline … of business to the Head of SMB Sales, and wider Jigsaw24 sales leadership. Account management and customer engagement, understanding how to work with a demanding customer base, in an evolving industry. An understanding of post-production, broadcast and associated markets, and solutions, with a willingness to learn new More ❯

The Application Support Analyst reports to the Support Manager and works closely with the Infrastructure, Business Analyst and Development teams. The candidate will address customer queries and manage email tickets, assist customers with questions about the products by replicating problems and implementing workarounds as well as being a point … to develop their career in the financial services industry. Your Day with Equisoft: Resolve support tickets of varying complexity, maintaining the high quality of service provided by the Service Delivery department. Provide technical support and assistance to business end-users during the following support shifts: 0730 to … by customers before offering them the best possible solution. Problem diagnosis including managing escalation of complex issues to SMEs, development, and infrastructure teams Managing service communications and updates Service monitoring and error log management Creating and updating application documentation/knowledge base articles Assisting with the formal testing More ❯

being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate … If you become part of our journey, everything is possible, and the opportunities are endless. Job Summary As part of Apogee's Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management … applications, the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting as Apogee's front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction More ❯

responsive and effective partner. You will need to deliver following responsibilities: Provide ITMS relationship leadership for designated areas of the university. Ensure excellence in customer service, developing and managing service level agreements (SLAs) for the portfolio of directorate services, reviewing and adapting service levels to meet … stakeholder needs. Build strong customer relationships, contract with customers to ensure needs are understood and deliver against service standards Manage and facilitate formal requirement gathering, strongly aligned to wider University objectives and strategic framework, to ensure directorates delivery meets the needs of University Staff and Students. Undertake assessment … and evaluation of future business requirements, to recommend new or changed items in the service portfolio, and to advise the faculty or directorate of how to achieve the delivery of these requirements Be a credible member of senior leadership teams, supporting the development of strategic and operational plans, contributing More ❯

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role: Working with the Customer Service Administration and Investment Administration teams within the wider Operations function. In this role … Operational Management Provide inspirational and motivational direction to create a high-performance “Quality First” culture across the business. Promoting a culture of continuous improvement, service excellence and customer focus. The role has line management responsibilities for the 1st line Quality team and the 1st line Risk team. Operational More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key More ❯

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. Key Responsibilities: Contributing to a shared ownership of incidents, problems and requests assigned to the EUC team – putting the needs of the customer … remote deployment and asset management toolsets Support and maintain telephony systems and other corporate IT services used by the staff Contribute to improvements to Service Delivery processes and systems enhancements - using technology to increase efficiency and control within the organisation Deliver exceptional customer service ensuring customers are … up to date Perform support tasks to relevant SLAs and KPIs Participate actively in the successful delivery of projects and initiatives for EUC and Service Desk teams Maintain a focus on security and data governance while performing day to day duties Work towards own and team goals, remain flexible More ❯

As part of Apogees Managed Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incident management applications the Onsite Engineer will provide both first level and full Engineer break/fix service support … Acting as Apogees front-line representative, the Onsite Engineer will work with the wider Apogee Account and Support teams to deliver benchmark levels of customer satisfaction through delivery of all contractual service levels. Key Duties include: Respond to customer service requests for the repair of business … of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incident management systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues to help overcome new or unusual faults. More ❯

our Helicopter division, is currently recruiting for an AW101 Platform Change Team Lead. The focus of this role is to coordinate and manage in-service modifications for the AW101 platform, across multiple customers through to implementation into customer fleets and supporting systems. Reporting to the 101 Product Support … working with ILS Managers and Product Improvement Engineers to track and manage modification tasks. Drive change management , ensuring key modifications progress through to meet customer needs. Support Product Support Engineering and wider Customer Support functions within the Company Change Management process. Assist with Type Design changes , working within … Ensure compliance with business and certification processes for all change and modification activities. Support obsolescence management , working with Integrated Logistics Support (ILS) Managers and Customer Service Mangers to assess risks and develop solutions. Plan and provision modification kits/materials , supporting in-service teams and trials activities. More ❯

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role The role is a fixed-term contract for 12 months, providing an excellent opportunity to gain significant experience and make … within a dynamic team. The role holder will manage the day-to-day work requirements of the team in relation to administration and the service delivery to advisers and end clients, and ensure the work needed to be processed by the team is carried out to the highest standard … and within the specified service level agreements. You will be responsible for the investigation and resolution of complaints, breaches and escalated queries, along with other areas of the business, to develop a market-leading service delivery operation. Our hybrid working model offers a minimum of 3 days in More ❯

stores by driving sales, while optimising margin, cost efficiency and protecting against stock/cash losses. • Collaborate with the stores to ensure the right customer contact plans are being implemented to support the delivery of GIV, Volume & Margin targets. • Liaise with local sales/specification teams to grow the … What Makes You Stand Out • Committed to a collaborative working environment where supporting colleagues is key. • PC literate. • A strong background in delivering exceptional customer service. • Effective at nurturing & coaching retail/customer service teams. What do we Offer at AkzoNobel We offer great personal development opportunities More ❯