2 of 2 Permanent ITSM Jobs in Somerset

software installations, intranet and internet access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware/software, system More ❯

work in a reserved post? Sift/Shortlist Criteria: All applications are processed anonymously. You will be short-listed against the following criteria: Experience: Proven leadership experience in IT service management, operating at a senior level within a complex and technology driven organisation. Proven experience of turnaround performance and service delivery. Experience with service desk tools monitoring platforms and reporting … be used in the event of a large volumes of applications and in the event of tie-breaks in scoring. The lead criteria is: Proven leadership experience in IT Service management and operational excellence, operating at senior levels within a complex and technology driven organisation. Interview Criteria: You will be interviewed against the following criteria: Experience: Proven leadership experience in … IT service management, operating at a senior level within a complex and technology driven organisation. Proven experience of turnaround performance and service delivery. Experience with service desk tools monitoring platforms and reporting dashboards. Achieving a high performing, custom centric, service driven organisation. All of these experiences will be expected to be evidenced in the presentation. Civil Service Behaviours (Grade More ❯