experience of supporting IT or Audio-Visual hardware, software, or services (1st and 2nd tier) ideally in an academic environment. - Functional knowledge of ITServiceManagement principles and experience. - Experience of effective working in a customer service environment. - Familiarity with using and supporting multiple operating systems, such as Microsoft Windows more »
Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI) Knowledge and experience of the ITIL ITServiceManagement Framework Experience in the management and configuration of ServiceManagement Toolsets (ZenDesk) Awareness of Information Security principles relevant to Service Desk and industry standard more »
Service Owner’ for IT services in their area. Represent at Technical Design Authority (TDA) as a subject matter expert. Ensure and embed appropriate ITServiceManagement and Engineering Lifecycle standards. Projects Portfolio/Delivery: Plan effective delivery of projects within their team. Act as the initial point of escalation for … Experience Essential: Previous experience leading an IT Engineering team, experience building sustainable relationships, broad and deep knowledge of current IT technologies, knowledge of ITServiceManagement principles, experience working at a strategic level, proven experience managing and developing a team. Desirable: Experience in an academic environment, experience developing and improving more »
