Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incidentmanagement applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting … repairs through adjustment, cleaning or replacement of spare parts Develop and implement ongoing preventative maintenance schedules Report all activity using both Apogee and client incidentmanagement systems Liaise effectively with customer contacts and Apogee Account Management team to maximise customer satisfaction and business results Work with colleagues more »
Print Service, this role is to support and maintain devices within a specified client account based at site. Utilising both remote monitoring software and incidentmanagement applications the Onsite Engineer will provide both first level and full Engineer break/fix service support (hardware and software). Acting more »
Bristol, BS14, Whitchurch, Bath and North East Somerset, Somerset, United Kingdom Hybrid / WFH Options
Integral Recruitment Ltd
their team on a permanent basis. As a 1st Line Support Technician, you will be responsible for providing 1st Line hardware and software support, incidentmanagement, call logging, asset management, general IT administrative and other IT facility services as part of a busy Service Desk within the … to a more experienced 1st line support person or the 2nd line support team. Logging calls with 3rd party vendors and liaising with suppliers. Management of own incident call queue (i.e., call routing, call updating, and call resolution) using call manager system, in line with the set SLA more »