Support Desk Analyst
- Hiring Organisation
- Truespeed
- Location
- Bath, Somerset, South West, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £30,000
quickly and professionally. Using JIRA , you'll accurately record, prioritise and resolve tickets within agreed SLAs. You'll work with Microsoft 365, Windows 11, macOS, mobile devices, business applications and RMM tools . Based at our West Office in Bath, Somerset , you'll work three days onsite … incidents and requests, troubleshoot, resolve within SLAs and escalate appropriately. Install, configure and maintain laptops, desktops, mobile devices, software and applications; support Windows 11, macOS, Microsoft 365, iOS and Android . Remotely monitor and support devices using NinjaOne, Mosyle or similar RMM tools ; use PowerShell for basic administration, troubleshooting ...