Yeovil, England, United Kingdom Hybrid / WFH Options
Education Horizons
the client. Calls upon the expertise of support team colleagues to provide assistance when required to ensure cases continue to progress in line with SLA commitments. Escalates issues and blockages to line manager promptly. Communicates updates to customers in a clear and timely manner. Educates and provides recommendations to clients more »
research activities. You will receive training with a view to supporting departmental activity in a range of disciplines including: - Laser Cutting - 3D Printing - FDM, SLA and Polyjet - 3D Scanning - CAD Design using both 3D and 2D packages Support will be provided by the existing technical team to build your skills more »
Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to achieve team and departmental SLA's and KPI's. Take responsibility for continuous self-development and own learning, progressing to tier two support an outstanding and professional support to specific more »
Portishead, Somerset, United Kingdom Hybrid / WFH Options
XIST4 IT Recruitment Ltd
systems. * Experience with Office 365 installation and configuration. * Knowledge of Windows Server support. * Understanding and managing data backups. * Familiarity with ITIL, call management, and SLA compliance. * Experience with IP phone management and configuration. * Excellent English communication skills (written and verbal). * Willingness to travel to other company sites. * A UK more »
Resourcer will be working as part of a team to deliver the day-to-day servicing of a client/s against an agreed SLA or set of KPIs and is the daily management representative for Mach Recruitment. Responsibilities As a Resourcer you will be responsible for the delivery of … the agreed service provision, managing the day-to-day functions against an agreed SLA/KPI pack. Key responsibilities to include: Working as part of a team to deliver our contractually agreed service provision. Managing candidate attraction through various forms of advertising and social media and relationships with job centres … requirements in regards to the number of temporary Mach workers required Ensuring we are compliant with UK legislation/regulations as per our agreed SLA/KPI, to include Agency Working Regulations 2010, The Working Time Regulations 1998, & Health & Safety Work Act 1974 Ability to gather due diligence in your more »
Updates and optimises on SCR internal systems e.g. Sharepoint for project documents, Efecte for service management Requirement to: * monitor release progress * ensure service meets SLA requirements * report testing progress * customise project plans * produce bug fix reports * create documentation to support a variety of internal and external processes Evaluates the quality more »
Bristol, BS14, Whitchurch, Bath and North East Somerset, Somerset, United Kingdom Hybrid / WFH Options
Integral Recruitment Ltd
government pension scheme, a proven career path and lots more Bristol, BS14 Keywords: IT Support, 1st line, IT Technician, IT Engineer, Service Desk, Helpdesk, SLA, Education, School, Academy, Pupil, Audio Visual, AV, PC, Desktop, Hardware, Software. Hybrid/WFH. My client is a well-established organisation whose aim is to … first line service desk support to customers, assisting them with hardware and software problems via the phone, email or logged tickets, resolving issues within SLA’s. To initially provide as much 1st line support over the phone or at the point of desk that your experience will allow, gathering all … suppliers. Management of own incident call queue (i.e., call routing, call updating, and call resolution) using call manager system, in line with the set SLA and KPi targets. Administration of user accounts, reset passwords, assign permissions and manage group policies using Active Directory. Administration of the Cisco Telephony system currently more »
Portishead, Somerset, United Kingdom Hybrid / WFH Options
XIST4 IT Recruitment Ltd
improvements. Understanding and managing data backups. Good working knowledge of virtual environments such as VMware and Hyper-V. Familiarity with ITIL, call management, and SLA compliance. Experience with IP phone management and configuration. Excellent English communication skills (written and verbal) are essential. Willingness to travel to other company sites. UK more »
networking architectures from scratch. Skilled in managing and optimising databases at scale. (MongoDB) Build robust observability platforms, mitigates alert fatigue, and understands SLO/SLA concepts. Proficient with Terraform with ability to Automate infrastructure provisioning and deployment processes. Proven experience responding to and resolving incidents, focusing on prevention. Experienced with more »
