Support Associate
Yeovil, England, United Kingdom
Education Horizons
skills of the role. Consolidates, records, and shares learnings for the greater benefit of the team. Remains committed to ongoing learning to develop customer service skills and develop functional and technical knowledge. Skills Experience of the following: Functional School management systems (desirable) Accounting and payroll systems (desirable) Basic Windows … Linux, or SQL knowledge (desirable) Non-Functional Experience of working in a B2B SaaS support environment (essential) A strongly customer-service focused work ethic (essential) Strong written and verbal communication skills (essential) A keen eye for detail when performing tasks (essential) Familiarity with service management processes and systems … desirable) Previous experience that would be beneficial in the role Working knowledge of Salesforce Service Cloud (desirable) Personal Attributes Passionate about delivering exceptional customer service Confident and strong communicator both on phone (verbal) and via email and case updates (written) Capacity to engage and collaborate with More ❯
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