Portishead, Bristol, Avon, England, United Kingdom
Your Talent Solutions
as the first point of contact for clients via phone, email, and ticketing system Provide basic technical support for desktops, laptops, printers, and mobile devices Troubleshoot issues with MicrosoftWindows, Office 365, and networking Escalate more complex tickets to Level 2 or Level 3 engineers when required Log and manage service desk tickets, ensuring updates and follow-ups … technical issues and resolutions Your Experience and Skills: Experience in an IT support or helpdesk environment (or strong personal/academic background in IT) Good working knowledge of: MicrosoftWindows10/11 Office 365 (Outlook, Teams, SharePoint, OneDrive) Basic networking (DNS, DHCP, IP addressing) Excellent communication and customer service skills A logical approach to problem More ❯
Keeping accurate records of assets and service desk activity What We're Looking For Minimum 1 years' experience in a desktop support or IT technician role Knowledge of Windows10, Microsoft Office Suite, and basic networking (DHCP, IP) Experience with Active Directory and Office 365 administration Familiarity with ITIL principles and service desk operations Exposure to … Windows Server environments and virtualisation (Hyper-V) is a plus Strong communication skills and a customer-first mindset Ability to work both independently and collaboratively Why Join Us? Be part of a supportive IT team where your input is valued Exposure to a wide range of technologies and opportunities to grow your skills A fast-paced, engaging environment More ❯
Required * Experience in an IT Support Engineer, IT Technician, or 2nd Line Support role * Experience within a Managed Service Provider (MSP) environment is highly desirable * Strong knowledge of Windows10/11, Microsoft 365, Active Directory, and basic networking * Experience with cloud services (Microsoft 365/Azure) Benefits * Competitive salary up to £35,000 (depending on More ❯
