TechOps Lead
- Hiring Organisation
- ACS Performance
- Location
- South Croydon, London, United Kingdom
- Employment Type
- Permanent
- Salary
- £60,000
closely with operational and project stakeholders, acting as the technical authority across systems that combine hardware, networking, and backend platforms. Key Responsibilities Leadership & Team Management Lead, mentor, and line manage a team of TechOps engineers Set clear expectations, run 1:1s, and drive performance standards Define and document … workflows, escalation paths, and SOPs Own and optimise the service desk/ticketing pipeline Report on performance metrics, trends, and improvements Monitoring & Device Management Own monitoring and alerting systems to proactively identify issues Manage lifecycle of IoT and edge devices across multiple sites Drive preventative maintenance strategies Lead root ...